I recently tuned into a powerful conversation where Petra Wille sits down with Teresa Torres to unpack a major shift in product learning: moving from purely instructor-led cohort courses to offering on-demand options. As someone leading product management at HighLevel, I’ve wrestled with the same trade-offs—how to scale product discovery skills without compromising depth, community, or outcomes—and this discussion hit home.
What stood out immediately is how Teresa shares why she resisted on-demand for so long, how deliberate practice has always been at the heart of her teaching, and what finally changed her mind. That framing matters. In my experience, deliberate practice is the backbone of real capability building: clear goals, targeted reps, tight feedback loops, and sustained reflection. It’s how we turn continuous discovery from a concept into a craft product teams can reliably execute.
We also dug into the trade-offs between cohort-based vs. on-demand learning. Cohorts bring structure, accountability, and shared language—critical for team-based behavior change. On-demand learning offers flexibility, reach, and just-in-time reinforcement—key for busy product managers, designers, and engineers balancing roadmaps and research. The challenge is not choosing one over the other, but architecting a blended learning system that preserves the rigor of cohorts while using on-demand to extend practice, sustain momentum, and meet learners where they are.
That’s where technology becomes a force multiplier. From AI-powered interview coaches to microlearning formats, we explored how AI can support behavior change and skill building without losing the human element. I’ve seen the same in my teams: when AI provides structured, rubric-based feedback on interviews, assumptions, or opportunity framing, people get expert-quality guidance at scale. Used well, this shortens the feedback cycle and increases the number of high-quality reps—without displacing peer critique or expert coaching.
Microlearning and problem sets deserve special attention. Short, focused practice—think “Duolingo” for product discovery—helps teams internalize patterns like crafting unbiased interview prompts, distinguishing signals from stories, or iterating on interview flow. Combined with spaced repetition, these formats build muscle memory for critical skills, so discovery doesn’t stall the moment the cohort ends. In other words, on-demand isn’t a downgrade; with the right scaffolding, it can be a durability upgrade.
Equally important, why AI should augment—not replace—human connection in discovery. No model can substitute for the trust you build with customers, the judgment you develop through messy real-world conversations, or the creative tension of team debate. My takeaway: use AI to accelerate preparation, evaluation, and deliberate practice; rely on humans for empathy, ethics, sense-making, and decision quality.
If you’ve ever wondered how to balance flexibility, structure, and deliberate practice in product learning—or you’re just curious how AI might reshape how we build skills—this conversation is for you.
Listen to this episode on: Spotify | Apple Podcasts
Explore the resources and links mentioned: Follow Teresa Torres: https://ProductTalk.org; Follow Petra Wille: https://Petra-Wille.com; Product Talk Academy; Continuous Interviewing course by Teresa Torres; Story-Based Customer Interviews On Demand course by Teresa; Customer Recruiting for Continuous Discovery On Demand course by Teresa; Duolingo; Teresa’s Interview Coach; AI as a Strategic Thought Partner with UX Implications podcast episode; Teresa’s socials: X, LinkedIn, Youtube, Product Talk Blog.
I’d love to hear your perspective. How are you blending cohort-based learning, on-demand practice, and AI coaching on your product teams? Drop your thoughts in the comments—let’s compare notes on what’s working.
Inspired by this post on Product Talk.












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