February 2026
- AI Strategy (315)
- Generative AI (106)
- IT Leadership (33)
- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
- Uncategorized (32)
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From Tickets to Strategy: How AI Is Rewriting Support Careers—and Why Now Is the Moment
AI is reshaping support from the ground up, shifting work from ticket handling to strategic system improvement. Teams report updated job descriptions, more time spent training…
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Scaling Enterprise Sales from $0 to $3.5B: CRO Lessons, MEDDIC Mastery, and GTM Truths
Enterprise scale isn’t magic; it’s disciplined execution. Drawing lessons from Snowflake’s rise, I break down how the CRO role evolves from $10M to $1B+, why The…
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12 Game-Changing Updates to Fin Procedures & Simulations for Complex Queries
I’m announcing 12 major upgrades to Fin’s Procedures and Simulations that help teams safely scale agentic AI for complex, multi-step customer workflows. Build Procedures faster with…
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Stop Blurring the Lines: Clear Product–Engineering Boundaries to Boost Quality and Prevent Burnout
Blurry lines between product and engineering lead to burnout, slow delivery, and quality problems. I share a practical model that restores clarity: product trios own the…
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Human-in-the-Loop Mastery: Proven Oversight Tactics That Elevate AI Quality and Trust
Human-in-the-loop oversight is the most reliable lever I use to improve AI quality and build trust. By combining retrieval-first pipelines, prompt engineering, and eval-driven development with…
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Inside Partner Product Marketing: Lessons that Elevate Go-to-Market and Product-Led Growth
Partner product marketing is most powerful when it aligns product positioning, data-driven learning, and cross-functional execution. I share how I translate complex capabilities into outcome-led narratives…
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How to Build AI-Ready Product Analytics and Experiments
A practical system for linking AI quality, user behavior, risk, cost, and controlled experiments to customer outcomes before you scale.
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How Deep AI Transforms Support Into Proactive, Omnichannel CX—No Extra Headcount Needed
AI is finally giving support teams the “breathing room” to focus on customer experience instead of firefighting. In 2026, investment is shifting toward omnichannel consistency so…
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How to Run AI-Accelerated Product Discovery and Delivery
A practical model for using agents, analytics, prototypes, experiments, and guardrails to shorten product learning without weakening judgment.
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How to Build an AI-Native Go-to-Market Operating System
A practical blueprint for redesigning revenue workflows around AI agents, human handoffs, rigorous evals, shared CRM state, and clear ownership.
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Implementing AI Agents That Scale: My Playbook for One‑Person Departments with Amplitude
This playbook shows how to turn agentic AI from a promising demo into a dependable “one-person department” that owns real outcomes. I share how to map…
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An End-to-End AI Product Workflow From Discovery to Deployment
A practical workflow for turning customer evidence into a bounded AI use case, measurable evaluations, a guarded rollout, and a reliable production loop.
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How to Scale Trustworthy Enterprise Analytics With AI Agents
A practical operating model for grounding, evaluating, governing, and scaling AI analytics agents without losing metric consistency or stakeholder trust.
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Build a Support System That Scales: How Product Leaders Maximize Impact with Delegation and AI
Feeling stretched thin as a product leader? This reflection distills a practical playbook for scaling your impact without adding hours to your calendar. Learn why executive…
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Multi‑Agent Systems Demystified: Why One AI Isn’t Enough—and How I Ship Faster With Many
Multi-agent systems turn a single clever model into a reliable product engine by coordinating specialized agents—planner, executor, and verifier—inside robust AI workflows. I use a retrieval-first…
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Deeper AI Integration, Clearer ROI: How Mature Deployments Redefine Support Economics
AI can deliver quick efficiency wins, but the real ROI emerges when it is deeply integrated into support workflows. As deployments mature, teams move from tracking…
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Why “Figma Is Not the Source of Truth”: My Playbook for Design Leadership That Scales
I share a practical playbook for design leadership built around a simple truth: Figma is not the source of truth—customers are. You’ll learn how to align…
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How to Build an AI-Native Product Development Workflow
A practical operating model for connecting customer evidence, product decisions, context engineering, evaluation, and delivery in one learning loop.
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From Chaos to Clarity with Claude Code: My Hands-On Playbook for Product Leaders
I take you inside my hands-on system for turning Claude Code from a clever demo into a dependable teammate. You’ll see how I set up /init…
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Build CX Scores You Can Defend: My 5-step playbook for transparent, trustworthy AI metrics
Support leaders shouldn’t have to take a metric on faith. I explain how we built CX Score to be transparent, statistically validated, and aligned with expert…
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Browse topics
- AI Strategy (315)
- Generative AI (106)
- IT Leadership (33)
- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
- Uncategorized (32)
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