October 2025
- AI Strategy (315)
- Generative AI (106)
- IT Leadership (33)
- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
- Uncategorized (32)
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From Chaos to Consistency: How I Built a Scalable AI Content Design Agent with RAG
I built an AI content design agent that scales quality without sacrificing judgment by grounding it in a rigorous design system and a curated RAG knowledge…
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What I Learned from Trainline’s Agentic AI: Building a Trusted Travel Assistant at Scale
Agentic AI only works at scale when orchestration, tools, and guardrails are designed together. Trainline’s approach demonstrates how to pair scalable reasoning with deep domain context,…
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Why We’re Building Our Next AI R&D Hub in Berlin—and Hiring 100 to Power Fin’s Growth
We’re opening our next AI R&D hub in Berlin to accelerate Intercom and our AI Agent, Fin, and we plan to hire 100 people across engineering,…
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Context Is King: My Playbook to Prep Product Teams for High-Impact AI Collaboration
AI becomes a powerful teammate when we give it the right context. In this commentary, I share how I operationalize context—decision logs, success metrics, and machine-readable…
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Beyond Digital: How AI Transformation Builds Adaptive, Intelligent Organizations That Win
AI transformation isn’t a tool rollout; it’s an operating model shift toward adaptive, intelligent systems that learn from every interaction. The payoff comes from aligning AI…
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How to Operationalize AI: A Practical Adoption Playbook
A field-ready playbook for choosing AI workflows, securing their data, evaluating reliability, and expanding autonomy only when outcomes justify it.
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Recruitment Impersonation Scams: A Playbook for Leaders
A practical playbook to help leaders make real jobs verifiable, triage impersonation reports, and guide candidates after data or money is exposed.
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How to Build an AI-Powered SaaS Customer Lifecycle
A practical model for using AI across SaaS onboarding, support, retention, and expansion without fragmenting data, ownership, or trust.
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How to Turn Product Analytics Into an Executive Decision System
A practical operating model for turning trusted product metrics, executive dashboards, decision rules, and review cadences into consistent action.
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Enterprise AI Foundations: An Operating Model That Scales
A practical blueprint for data, governance, evaluation, and decision rights that turns scattered AI pilots into a scalable enterprise capability.
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How Product Leaders Can Prevent Recruitment Impersonation Fraud
A practical control system for verifying recruiters, limiting candidate data exposure, triaging scam reports, and protecting brand trust.
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Build a Pendo Lifecycle Engine for Retention and Revenue
A practical operating model for using Pendo signals, in-app guidance, CRM workflows, and experiments to improve activation, retention, and expansion.
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How to Match Experiments to Software Experience Maturity
A practical maturity model for choosing trustworthy experiments, fixing measurement gaps, and turning each result into a clear product decision.
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How to Govern and Measure an Enterprise AI Agent Portfolio
A practical operating model to choose enterprise AI agents, set risk-adjusted autonomy, enforce controls, and prove value per successful outcome.
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AI Risk Governance: An Operating Model for Cyber Defense
A practical operating model for classifying AI workflows, matching autonomy to risk, instrumenting defenses, and scaling safely in 90 days.
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Evidence-Driven AI Product Delivery: A Practical Operating Model
A practical operating model for choosing AI bets, defining proof before build, evaluating releases, and scaling only when outcomes and guardrails hold.
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A Product-Led Release Strategy That Turns Shipping Into Adoption
A practical operating model for defining release outcomes, targeting in-product journeys, measuring adoption, and expanding only when evidence holds.
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How to Prove AI Agent ROI Without Sacrificing Privacy
A practical framework for measuring AI agent value, total cost, and risk without turning product analytics into a privacy liability.
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AI-Personalized Activation: A Practical Path to Retention
A practical system for personalizing the path to first value, proving downstream cohort lift, and scaling AI activation without eroding user trust.
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Enterprise AI Workforce Readiness: A Practical Operating Model
A workflow-level operating model for role-specific AI training, human accountability, safer adoption, and measurable business outcomes.
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Browse topics
- AI Strategy (315)
- Generative AI (106)
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- Leadership (76)
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- Product Management Leadership (306)
- Uncategorized (32)
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