product discovery
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Experience Mapping for Product Discovery That Drives Decisions
Learn to scope, co-create, test, and maintain an experience map that turns scattered customer knowledge into sharper discovery decisions.
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Human-in-the-Loop Mastery: Proven Oversight Tactics That Elevate AI Quality and Trust
Human-in-the-loop oversight is the most reliable lever I use to improve AI quality and build trust. By combining retrieval-first pipelines, prompt engineering, and eval-driven development with…
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An End-to-End AI Product Workflow From Discovery to Deployment
A practical workflow for turning customer evidence into a bounded AI use case, measurable evaluations, a guarded rollout, and a reliable production loop.
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Why “Figma Is Not the Source of Truth”: My Playbook for Design Leadership That Scales
I share a practical playbook for design leadership built around a simple truth: Figma is not the source of truth—customers are. You’ll learn how to align…
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From Chaos to Clarity with Claude Code: My Hands-On Playbook for Product Leaders
I take you inside my hands-on system for turning Claude Code from a clever demo into a dependable teammate. You’ll see how I set up /init…
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Stop Groupthink in Hiring: Proven Product-Led Tactics to Make Faster, Fairer Decisions
Hiring isn’t broken so much as it’s often badly designed. I unpack how AI-driven application volume, sprawling interview loops, and fuzzy criteria fuel groupthink and derail…
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Stop Measuring Output, Start Driving Outcomes: My February CDH Book Club Guide
This February, I’m hosting a “Continuous Discovery Habits” book club focused on Chapter 3: Focusing on Outcomes Over Outputs. You’ll get a practical, first-principles guide with…
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Build vs. Buy in an AI-First World: My Framework to De-Risk Decisions and Own Your Data
Build vs. buy shows up in every product organization, and AI is changing the calculus without eliminating the tradeoffs. In this first-person framework, I walk through…
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The Customer Feedback Playbook: AI-Powered Tactics I Use to Make Better Product Decisions
Customer feedback is my most reliable compass for strategy and execution. In this playbook, I show how to combine analytics, structured interviews, and AI to turn…
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Why Codeless Product Analytics Wins: Faster Insights, Fewer Bottlenecks, Bigger PLG Results
Codeless analytics removes instrumentation bottlenecks, so product teams answer questions in hours—not weeks. I explain what codeless analytics is, why (and how) Pendo supports it, and…
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Building Physician‑Grade AI When Trust Is Everything: Inside Healio’s Proven Playbook
Physicians won’t trust AI until it proves itself. Here’s how Healio built a physician-grade assistant with RAG and hybrid search across trusted sources like PubMed, designed…
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Inside Product at Heart 2026: Bold Single-Track Vision, AI Everywhere, Deeper Connections
Product at Heart 2026 is making a bold shift to a single-track format—prioritizing tighter curation, shared context, and deeper learning. Petra Wille and Teresa Torres outline…
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How I Harness AI to Supercharge Product Discovery for Faster Research, Prototyping, and Validation
AI has become my unfair advantage in product discovery, compressing weeks of research, prototyping, and validation into days. I synthesize interviews with LLMs, layer in Amplitude…
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New Year, New Product Habits: AI Workflows, Coaching Culture, and Community in 2026
I’m starting 2026 with a practical reset of how I lead continuous discovery, integrate AI workflows, and scale coaching inside product teams. In this reflection, I…
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Turn Every Support Ticket into Product Truth: My Playbook for Data-Driven CX Wins
Support tickets are the fastest path to product truth when you turn frontline conversations into structured, reliable data. I connect support tools to a unified analytics…
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Unlock Travel & Hospitality Growth: Product Benchmarks and Metrics Top Teams Rely On
Benchmarks transform intuition into a clear product strategy for travel and hospitality. In this narrative, I share the key product metrics I rely on—activation, search-to-book conversion,…
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Stop Choosing: Blend Inside-Out and Outside-In Thinking to Accelerate Product-Led Growth
Inside-out and outside-in thinking aren’t tradeoffs—they’re a flywheel for product-led growth. Blend a sharp product strategy with continuous discovery and real usage data to drive adoption…
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AI Context Engineering: A Practical System for Product Teams
Learn to build small, traceable context packs that help product teams use AI for discovery, prioritization, and execution with less rework.
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Master the Five Stages of Software Experience Maturity and Prioritize What to Fix First
Experience quality compounds, and a five-stage maturity model turns that truth into a practical plan. Use it to align teams, prioritize the right fixes, and link…
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Four High-Impact Lifecycle Journeys to Run in Pendo Orchestrate for Activation and Retention
Pendo Orchestrate makes it possible to deliver the right message at the right time across the entire customer lifecycle. I run four core journeys—onboarding, activation, expansion,…
Weekly digest
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Browse topics
- AI Strategy (429)
- Generative AI (113)
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