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- AI Strategy (315)
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- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
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From Tickets to Strategy: How AI Is Rewriting Support Careers—and Why Now Is the Moment
AI is reshaping support from the ground up, shifting work from ticket handling to strategic system improvement. Teams report updated job descriptions, more time spent training…
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How Deep AI Transforms Support Into Proactive, Omnichannel CX—No Extra Headcount Needed
AI is finally giving support teams the “breathing room” to focus on customer experience instead of firefighting. In 2026, investment is shifting toward omnichannel consistency so…
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AI-Powered Growth Loops: Transform Your PLG Product into a Self-Optimizing Engine
AI is reshaping product-led growth from static funnels into adaptive, compounding growth loops. I outline a practical blueprint: unify behavioral data, personalize in-app guidance with gen…
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Inside Product at Heart 2026: Bold Single-Track Vision, AI Everywhere, Deeper Connections
Product at Heart 2026 is making a bold shift to a single-track format—prioritizing tighter curation, shared context, and deeper learning. Petra Wille and Teresa Torres outline…
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How I Harness AI to Supercharge Product Discovery for Faster Research, Prototyping, and Validation
AI has become my unfair advantage in product discovery, compressing weeks of research, prototyping, and validation into days. I synthesize interviews with LLMs, layer in Amplitude…
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How We Built an AI Career Co‑pilot that Turns Knowing into Doing for Disadvantaged Students
Disadvantaged students don’t just need answers—they need an orchestrated path from insight to action. I break down how Zero Gravity built an AI career co‑pilot that…
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10 AI Business Models You Need Now: Proven Playbooks Turning Algorithms into Revenue
AI is no longer a feature—it’s a business model. In this guide, I break down ten proven models—API-first services, vertical copilots, agentic automation, copilot upsells, insights-as-a-service,…
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2026 Support Capacity Playbook: Bold AI Automation, Smarter Staffing, Zero‑Surprise SLAs
AI is reshaping support capacity planning, and the old linear volume-to-headcount model no longer holds. I center plans on automation rate (AI Agent involvement rate ×…
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AI in Product Design: My Proven Playbook, Real Use Cases, and the Tools That Win Faster
AI in product design has moved from novelty to necessity, and the fastest-moving teams are weaving it through discovery, prototyping, and validation. I share a practical…
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From Concierge to AI Marketing Engine: Inside Mowie’s Document Hierarchy Playbook
SMBs don’t need a bigger team to market like pros—they need smarter systems. In this first-person breakdown, I unpack how Mowie evolved from a hands-on concierge…
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Automated Insights for Product Teams: Uncover Causal ‘Aha’ Moments in Minutes, Not Weeks
Automated insights change the analytics game by surfacing causal patterns and “aha” moments in minutes, not weeks. Instead of manual, exhaustive searches, I get ranked hypotheses…
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Own Your AI: 4 Essential Roles to Supercharge Support and Prevent Performance Drift by 2026
AI doesn’t fail because models are weak; it fails when no one owns performance. In this third installment of my 2026 customer service planning series, I…
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AI vs. Human Judgment in Customer Interviews: The Hard‑Won Lessons That Changed My Mind
I’ve changed my stance on using AI for customer interview analysis and synthesis after six months of hands-on experiments. AI raises the floor for beginners, but…
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Unlock AI Product Roadmaps: Essential Tools Every PM Needs to Prioritize and Ship Faster
The AI era demands roadmaps that learn as fast as your customers do. In this first-person playbook, I share how I connect AI strategy to product…
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How We Built an AI Sleep Coach: CBTI, Voice AI, and a Product Playbook for Better Rest
I break down how Rest turned CBTI into a voice-first AI sleep coach that feels personal, safe, and effective. The team discovered a high-intent niche in…
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High-Quality Data, High-Velocity AI: My Product Playbook for Governance, Trust, and Scale
High-quality data is the fastest path to real AI impact. I outline how data contracts, privacy-by-design, and a unified analytics platform create the foundation for trustworthy,…
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How I Use ChatGPT to Supercharge PM: Smart Workflows, Killer Prompts, and Real-World Wins
ChatGPT has become a quiet force multiplier in my product leadership—accelerating discovery, clarifying roadmaps, and sharpening stakeholder communication. I use it to draft PRDs, structure A/B…
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Taming 1,000+ Vendor Emails: How Xelix’s AI Helpdesk Delivers Fast, Confident Answers
Vendor communication is noisy, costly, and ripe for AI—if you build it right. I break down how an AI Helpdesk can transform 1,000+ daily vendor emails…
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AI Won’t Replace Engineers—Engineers Using AI Will: A Practical Playbook for Your Next Move
AI is automating tasks, not eliminating software engineers. The real opportunity is to shift from rote implementation to systems thinking, product discovery, and responsible AI Strategy.…
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Win AI Search: Proven Playbook to Get Your Startup Recommended by ChatGPT & Perplexity
AI search is becoming the new homepage for startups, and the brands that win are the ones models can clearly identify, verify, and cite. In this…
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