product management leadership
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Stop Measuring Output, Start Driving Outcomes: My February CDH Book Club Guide
This February, I’m hosting a “Continuous Discovery Habits” book club focused on Chapter 3: Focusing on Outcomes Over Outputs. You’ll get a practical, first-principles guide with…
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The Safety of Speed: 180 Deploys a Day, 12‑Minute Releases, 99.8%+ Availability
Speed and safety are not opposites—they reinforce each other when you ship in small, frequent batches. By automating our pipeline end-to-end, we move from merge to…
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Inside Product at Heart 2026: Bold Single-Track Vision, AI Everywhere, Deeper Connections
Product at Heart 2026 is making a bold shift to a single-track format—prioritizing tighter curation, shared context, and deeper learning. Petra Wille and Teresa Torres outline…
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I Built a ‘Pendo Wrapped’ in 10 Minutes with Pendo MCP to Boost Adoption and Delight Users
I used Pendo MCP to build a lightweight, narrative-style “Pendo Wrapped” in under 10 minutes, turning existing analytics into a compelling in‑app experience. By focusing on…
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New Year, New Product Habits: AI Workflows, Coaching Culture, and Community in 2026
I’m starting 2026 with a practical reset of how I lead continuous discovery, integrate AI workflows, and scale coaching inside product teams. In this reflection, I…
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11 Product Management Shifts Redefining 2026: Actionable Signals from Top Leaders
2026 will reward product teams that turn signals into action. In this first-person analysis, I highlight eleven shifts—from outcomes-first OKRs and continuous discovery to agentic AI…
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The Modern Playbook for AI Agents: Build One‑Person Departments and Scale with Amplitude
AI agents deliver outsized value when they’re treated as productized workflows tied to clear outcomes. In this guide, I share how to consolidate processes, create “one-person…
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Turn Every Support Ticket into Product Truth: My Playbook for Data-Driven CX Wins
Support tickets are the fastest path to product truth when you turn frontline conversations into structured, reliable data. I connect support tools to a unified analytics…
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How We Built an AI Career Co‑pilot that Turns Knowing into Doing for Disadvantaged Students
Disadvantaged students don’t just need answers—they need an orchestrated path from insight to action. I break down how Zero Gravity built an AI career co‑pilot that…
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7 Proven Steps to Win Stakeholder Buy-In with Clarity, Data, and Lasting Trust
Buy-in is earned through a designed journey—not a single meeting. This first-person, 7-step playbook shows how to align on outcomes vs output OKRs, map stakeholders and…
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Master the Five Stages of Software Experience Maturity and Prioritize What to Fix First
Experience quality compounds, and a five-stage maturity model turns that truth into a practical plan. Use it to align teams, prioritize the right fixes, and link…
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Healthcare Product Benchmarks That Matter: Actionable Metrics and Playbooks From Our Report
Healthcare product benchmarks create the clarity we need to prioritize the right bets and move faster with confidence. In this narrative, I share how I use…
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Game-Changing Product Benchmarks Every Media & Entertainment Leader Must Know
Benchmarks give product teams in media and entertainment an objective way to align strategy, prioritize roadmaps, and accelerate outcomes. This guide highlights the product metrics I…
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Inside Google’s Product Model: Hard-Won Lessons to Build Empowered, Outcome-Driven Teams
I’m examining how the product model manifests at Google and translating it into practical patterns you can use. I focus on empowered product teams, product trios,…
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How Product Leaders Should Plan Their 2026 Conference Calendar
A decision-first framework for choosing 2026 product conferences, assigning attendees, and turning sessions and networking into operating change.
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2026 Support Capacity Playbook: Bold AI Automation, Smarter Staffing, Zero‑Surprise SLAs
AI is reshaping support capacity planning, and the old linear volume-to-headcount model no longer holds. I center plans on automation rate (AI Agent involvement rate ×…
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Year-End Reflection for Product Leaders: Values, Themes, and the 100‑Wishes Reset
Year-end reflection is more than a wrap-up—it’s a strategic reset for product leaders. In this narrative, I unpack a values-driven approach that replaces rigid goals with…
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Inside the Engine Room: How I Drive Scalable Analytics APIs, Reliability, and Performance
I share how I focus on the middleware and compute systems that power analytics at scale so teams can trust their data. I detail how overseeing…
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Outcome-Led Product Leadership: A Prioritization System
A practical system for defining measurable outcomes, ranking product bets by evidence, and keeping stakeholder pressure from owning the roadmap.
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Own Your AI: 4 Essential Roles to Supercharge Support and Prevent Performance Drift by 2026
AI doesn’t fail because models are weak; it fails when no one owns performance. In this third installment of my 2026 customer service planning series, I…
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