AI agent
- AI Strategy (429)
- Generative AI (113)
- IT Leadership (38)
- Leadership (81)
- Product Management (394)
- Product Management Leadership (373)
- Uncategorized (32)
-
AI Agent Skill Overload: How to Curate What Stays
Learn how to test, approve, fork, and retire AI agent skills before instruction conflicts and hidden assumptions weaken your team’s output.
-
Persistent AI Agent Memory: A Knowledge Graph Blueprint
A practical blueprint for modeling, governing, retrieving, and evaluating knowledge graph memory that an AI agent can safely use over time.
-
How to Operate AI Customer Agents as a Reliable CX System
A practical operating model links agent capabilities, release readiness, evaluation, measurement, and ownership into one continuous CX improvement loop.
-
How I Make AI Agents Speak Like Our Team: A Conversation Design Playbook That Lifts CSAT
Your AI Agent will sound like an LLM unless you intentionally design how it communicates. I share a practical conversation design playbook covering tone, response structure,…
-
Secure System Access for AI Agents: A Phased Control Model
A practical framework for giving AI agents narrowly scoped system access through phased permissions, independent controls, and measurable safeguards.
-
AI Agent Product Development: From Workflow to Autonomy
A practical framework for developing AI agents through focused workflows, bounded capabilities, measurable outcomes, and evidence-based autonomy.
-
AI-Ready Customer Support: An Operating Model That Works
A practical operating model for preparing support knowledge, workflows, guardrails, human handoffs, and launch controls for reliable AI automation.
-
How to Design a Dependable CLI Agent Users Can Trust
A practical framework for building CLI agents with narrow contracts, safe permissions, predictable execution, and measurable reliability.
-
How to Operate Always-On AI Agents Without Losing Control
A practical operating model for unattended AI agents, covering job design, permissions, task state, failure handling, cost controls, and scaling.
-
How to Deploy an Operator AI Agent in Customer Operations
A practical playbook for selecting operator-agent workflows, designing safe actions, and measuring improvements in customer operations.
-
Knowledge Management for AI Sales Agents: A Practical System
A practical operating model for turning product facts, sales policy, and conversation failures into accurate AI qualification and routing.
-
What the Intercom-to-Fin Rebrand Teaches Product Leaders
A practical framework for making an AI product the company name without confusing customers or abandoning a durable product brand.
-
How to Evaluate a Shopify-Native AI Shopping Agent
A practical framework for judging whether a Shopify-native AI agent can improve discovery, conversion, and support without adding operational risk.
-
How to Build a Reliable WhatsApp AI Ordering Agent
A practical guide to scope, architect, evaluate, and roll out WhatsApp AI ordering without sacrificing response time or order accuracy.
-
How to Run Customer-Facing AI Agents Across Sales and Support
A practical operating model for assigning, measuring, governing, and improving AI agents that serve buyers and support customers without losing trust.
-
How to Design an AI Customer Agent for Sales Qualification
A practical framework for qualifying inbound buyers, routing them accurately, preserving context, and measuring the pipeline an AI agent actually adds.
-
How to Scale AI Across the Customer Experience Without Silos
A practical model for extending AI beyond support with shared context, clear ownership, journey-level metrics, and controlled rollout gates.
-
How to Build a Mature AI Customer Service Operation
A practical maturity model for turning customer-service AI from a live pilot into an owned, measurable operation that resolves complex work safely.
-
Building Reliable AI Agent Systems: A Product Leader’s Playbook
A practical operating model for scoping, evaluating, shipping, and scaling AI agents that stay safe, observable, and economical in production.
-
AI Customer Service Transformation: An Operating Playbook
A practical playbook for choosing support work to automate, redesigning human roles and handoffs, governing quality, and proving durable business value.
Weekly digest
One email a week on AI products, enablement and hiring. No fluff.
Browse topics
- AI Strategy (429)
- Generative AI (113)
- IT Leadership (38)
- Leadership (81)
- Product Management (394)
- Product Management Leadership (373)
- Uncategorized (32)
Work with me
45-minute consultation on AI product strategy, GTM and PM hiring — no charge.