agentic AI
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Beyond Black‑Box Scores: Custom AI That Elevates Trust & Safety Without Burnout
Off-the-shelf moderation scores miss nuance and force teams into painful manual review. In this episode, I explore how Musubi blends traditional ML with LLMs, policy optimizers,…
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How Agentic Analytics Reshapes Product Development Roadmaps
A practical synthesis of how product agents connect behavioral analytics, controlled experiments, roadmap decisions, and accountable automation.
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Why We Made Fin the Most Open Agent: Instant HubSpot & Freshdesk Support With 76% Resolutions
Fin now runs as a Service Agent on top of HubSpot and Freshworks, so you can deploy world-class automation without leaving your helpdesk. Setup takes less…
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From AI Builder to Agent Swarm: A Product Delivery Model
A practical model for combining AI Builders, selective agent parallelism, evaluations, and release controls across product discovery and delivery.
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Engineering MCP Agents as a Reliable Product Platform
A practical framework for building MCP agent platforms around controlled context, safe actions, measurable reliability, and governed scale.
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Reusable AI Agent Workflows Need Evaluation Contracts
A practical model for packaging agent skills with traces, test fixtures, guardrails, and product metrics so reuse does not weaken accountability.
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A Game-Changing Leap in Voice AI: Fin Voice 2, Apex Flash, and a Live Demo You Can Trust
Voice AI is finally stepping out of the demo lab and into the real world. With Apex Flash and Fin Voice 2, we get fast, natural…
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Supercharge Insights with Amplitude Agent Connectors: Connect Notion, Slack, Linear & More
When insights and actions live in different tools, teams lose speed and clarity. Amplitude’s Agent Connectors help by uniting Notion, Atlassian, Slack, Linear, and more with…
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Package Hack Wake-Up Call: My Playbook for Securing Cowork, Coding Agents, and Secrets
A recent wave of malicious package hacks pushed me to level up my security posture without slowing down my AI workflows. In this piece, I break…
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How to Design a Dependable CLI Agent Users Can Trust
A practical framework for building CLI agents with narrow contracts, safe permissions, predictable execution, and measurable reliability.
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Speed-to-Lead Is Dead: How AI Agents End the Wait and Rebuild a High-Velocity Sales Org
Prospects shouldn’t wait after they click “contact sales.” AI Agents engage buyers instantly at the peak of intent, collapsing qualification, discovery, and even an initial demo…
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Beyond Accuracy: How I Evaluate AI Customer Service Agents That Delight and Scale
Most teams judge AI agents by accuracy and resolution rates—but that’s only half the story. In my POCs, I mirror real-world messiness, stress-test multi-turn and multilingual…
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Supercharge Core Web Vitals with Amplitude’s Global Agent: Faster Rankings, Happier Users
Core Web Vitals are a direct lever on user experience and SEO, so I use Amplitude’s Global Agent and Amplitude AI Agents to measure and improve…
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How to Operate Always-On AI Agents Without Losing Control
A practical operating model for unattended AI agents, covering job design, permissions, task state, failure handling, cost controls, and scaling.
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Unlocking AI Agents: The Real Barrier Is Readiness—Not Capability—Here’s How to Scale
The biggest barrier to scaling AI Agents isn’t model capability—it’s organizational readiness. I break readiness into five types (content, scope, procedural, data, execution) and show why…
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How to Deploy an Operator AI Agent in Customer Operations
A practical playbook for selecting operator-agent workflows, designing safe actions, and measuring improvements in customer operations.
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AI-Enabled Enzymatic Recycling: A Product Leader’s Playbook
A practical framework for turning AI-designed recycling enzymes into an industrial product, with stage gates for data, lab proof, scale, and cost.
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No More Accidental Agents: How We Engineered Global Agent’s Helpful, Curious Personality
Most AI agents inherit accidental personalities from prompts and defaults. We took a different path, treating personality as a measurable product surface and optimizing it with…
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I Pointed a “Ralph Wiggum” AI Loop at My Product for a Week—The Data That Stopped Chaos
I pointed a “Ralph Wiggum loop” at my product for a week to see how an agentic AI would perform under tight guardrails. The loop moved…
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From Vision to Execution: Building Agentic, Data‑Driven Products with Real‑World Rigor
Agentic AI demands more than dashboards—it requires a system that observes, reasons, and acts with measurable impact. I connect behavioral analytics to action by pairing Amplitude-style…
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