agentic AI
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From Sketch to Clickable Demo: My AI Prototyping Playbook to Build Apps in Hours
I share a practical playbook for turning napkin sketches into clickable AI prototypes in hours. You’ll see how I frame outcomes and MDEs, generate UI quickly,…
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AI Context Engineering: A System for Product Decisions
A practical workflow for turning customer evidence, product metrics, constraints, and human judgment into AI-assisted decisions your team can test.
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Agentic AI for Incident Response: A Practical Operating Model
A practical operating model for scoping, governing, evaluating, and rolling out incident-response agents without surrendering human control.
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Turn Claude Code Into a Trusted Teammate: My 3-Layer Memory System You Can Copy
I used to waste hours repeating the same context to AI and getting generic, off-the-mark feedback. By giving Claude Code a persistent, file-based memory, I now…
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AI at Home, Impact at Work: Experiments That Supercharged My Product Leadership
I reflect on a standout All Things Product conversation that reinforced how low-stakes AI experiments at home can dramatically improve how we build AI-powered products at…
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From Chaos to Consistency: How I Built a Scalable AI Content Design Agent with RAG
I built an AI content design agent that scales quality without sacrificing judgment by grounding it in a rigorous design system and a curated RAG knowledge…
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What I Learned from Trainline’s Agentic AI: Building a Trusted Travel Assistant at Scale
Agentic AI only works at scale when orchestration, tools, and guardrails are designed together. Trainline’s approach demonstrates how to pair scalable reasoning with deep domain context,…
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Why We’re Building Our Next AI R&D Hub in Berlin—and Hiring 100 to Power Fin’s Growth
We’re opening our next AI R&D hub in Berlin to accelerate Intercom and our AI Agent, Fin, and we plan to hire 100 people across engineering,…
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Context Is King: My Playbook to Prep Product Teams for High-Impact AI Collaboration
AI becomes a powerful teammate when we give it the right context. In this commentary, I share how I operationalize context—decision logs, success metrics, and machine-readable…
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Beyond Digital: How AI Transformation Builds Adaptive, Intelligent Organizations That Win
AI transformation isn’t a tool rollout; it’s an operating model shift toward adaptive, intelligent systems that learn from every interaction. The payoff comes from aligning AI…
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How to Build an AI-Powered SaaS Customer Lifecycle
A practical model for using AI across SaaS onboarding, support, retention, and expansion without fragmenting data, ownership, or trust.
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Enterprise AI Foundations: An Operating Model That Scales
A practical blueprint for data, governance, evaluation, and decision rights that turns scattered AI pilots into a scalable enterprise capability.
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How to Govern and Measure an Enterprise AI Agent Portfolio
A practical operating model to choose enterprise AI agents, set risk-adjusted autonomy, enforce controls, and prove value per successful outcome.
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AI Risk Governance: An Operating Model for Cyber Defense
A practical operating model for classifying AI workflows, matching autonomy to risk, instrumenting defenses, and scaling safely in 90 days.
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How to Prove AI Agent ROI Without Sacrificing Privacy
A practical framework for measuring AI agent value, total cost, and risk without turning product analytics into a privacy liability.
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AI-Personalized Activation: A Practical Path to Retention
A practical system for personalizing the path to first value, proving downstream cohort lift, and scaling AI activation without eroding user trust.
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Inside Japan’s AI Marketing Shift: How 500 Teams Boost Efficiency, Results, and Careers
New research from Japan underscores how AI, anchored in disciplined analytics, is accelerating marketing efficiency, measurable results, and career growth. I break down why a unified…
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How Luminance Builds Legal-Grade™ AI at Scale: My Product Lens on Trust and GTM
I break down how Luminance operationalizes Legal-Grade™ AI for enterprise by combining domain-specialized, agentic AI with rigorous governance and human-in-the-loop controls. I highlight the product metrics…
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Browse topics
- AI Strategy (429)
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