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Why We’re Building Our Next AI R&D Hub in Berlin—and Hiring 100 to Power Fin’s Growth
Read more: Why We’re Building Our Next AI R&D Hub in Berlin—and Hiring 100 to Power Fin’s GrowthWe’re opening our next AI R&D hub in Berlin to accelerate Intercom and our AI Agent, Fin, and we plan to hire 100 people across engineering, AI, data science, product, and design. The opportunity is massive: Fin is months away from $100m ARR and already powers more than 7000 businesses, including leading German brands. Berlin…
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Context Is King: My Playbook to Prep Product Teams for High-Impact AI Collaboration
Read more: Context Is King: My Playbook to Prep Product Teams for High-Impact AI CollaborationAI becomes a powerful teammate when we give it the right context. In this commentary, I share how I operationalize context—decision logs, success metrics, and machine-readable documentation—to help product teams collaborate effectively with agentic AI. You’ll learn why treating AI like a new intern improves outcomes, how to find the minimum effective context, and where…
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Beyond Digital: How AI Transformation Builds Adaptive, Intelligent Organizations That Win
Read more: Beyond Digital: How AI Transformation Builds Adaptive, Intelligent Organizations That WinAI transformation isn’t a tool rollout; it’s an operating model shift toward adaptive, intelligent systems that learn from every interaction. The payoff comes from aligning AI Strategy with empowered product teams, rigorous data governance, and clear outcomes vs output OKRs. Success metrics span adoption and time-to-value through precision/recall, hallucination rate, and model drift—validated by disciplined…
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3 Hidden Hurdles Blocking Effective AI Agents—and How I Turn Them into Business Wins
Read more: 3 Hidden Hurdles Blocking Effective AI Agents—and How I Turn Them into Business WinsMany AI agents stall after a promising demo because they hit the same three hurdles: fragmented data, fragile reliability, and weak workflow integration. I explain how I anchor agents to authoritative systems with strong data governance, instrument end-to-end observability for AI risk management, and design rollouts that fit real-world processes. You’ll learn the reliability stack…
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15 Practical Ways I Use AI at Home to Build Skills and Supercharge Your Product Toolbox
Read more: 15 Practical Ways I Use AI at Home to Build Skills and Supercharge Your Product ToolboxAI can feel overwhelming, but you don’t need to learn everything at once. I share 15 practical, real-life ways I use ChatGPT, Claude, and Gemini at home—starting simple and building toward deep research and automation. Along the way, you’ll practice prompt engineering, structuring context, task decomposition, and workflow design. You’ll also see how to use…
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21 Practical Ways I Use AI at Work to Move Faster, Cut Risk, and Build an AI Product Toolbox
Read more: 21 Practical Ways I Use AI at Work to Move Faster, Cut Risk, and Build an AI Product ToolboxI turned everyday AI experiments into a practical, work-ready AI product toolbox. In this guide, I share 21 ways I use large language models to translate, analyze, research, and automate—with guardrails and human-in-the-loop steps where quality matters. You’ll see how CustomGPTs, Projects, and simple automations speed up support, content, SEO, and contracts without sacrificing judgment.…
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Unlock Customer Gold: Securely Access Intercom Data in ChatGPT to Align Every Team
Read more: Unlock Customer Gold: Securely Access Intercom Data in ChatGPT to Align Every TeamCustomer conversations are a goldmine, but they’re often trapped in support tools where only a few can use them. With the new Intercom connector for ChatGPT, I can securely access conversations, tickets, and user data in the same workspace where I plan and write. Setup takes minutes and respects existing Intercom permissions. Natural-language prompts turn…
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Make Data Work Together: Build a High-Trust, Data-Driven Culture with Amplitude and Slack
Read more: Make Data Work Together: Build a High-Trust, Data-Driven Culture with Amplitude and SlackBuilding a data-driven culture starts with shared metrics, trusted data, and daily habits that make insights unavoidable. I rely on Amplitude to standardize event taxonomy and visualize impact, then distribute those insights in Slack so teams act fast. By grounding OKRs in customer outcomes, pairing charts with clear narratives, and running well-powered experiments, we replace…
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Turning Community Noise into Action: My Product Lessons from Zencity’s AI That Listens
Read more: Turning Community Noise into Action: My Product Lessons from Zencity’s AI That ListensZencity shows how to turn noisy civic data into decisions leaders can trust. Their layered data model—raw data → elements → highlights → insights → briefs—anchors an AI assistant that blends deterministic systems with LLM-driven synthesis. With MCP servers negotiating data access, they operationalize privacy-by-design and multi-tenant safety. They evaluate accuracy under latency pressures using…
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Go Hard Early: Enterprise AI Lessons That Built Serval’s Magical IT Automation Agents
Read more: Go Hard Early: Enterprise AI Lessons That Built Serval’s Magical IT Automation AgentsGo hard early isn’t just a slogan—it’s a blueprint for building enterprise AI products that win. In this first-person breakdown, I unpack how Serval’s $47M Series A momentum reflects a deeper playbook: build in existing categories, turn hard mode into a moat, and deliver consumer-quality experiences to business buyers. I highlight why code-based, AI-generated workflows…
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Urgent Alert: Spot Fraudulent Job Offers Impersonating Pendo—and Protect Your Career
Read more: Urgent Alert: Spot Fraudulent Job Offers Impersonating Pendo—and Protect Your CareerRecruitment scams impersonating well-known brands are on the rise, and candidates need practical ways to stay safe. I outline how to verify authenticity through official channels, what red flags to watch for, and the steps to take if you suspect fraud. You’ll learn simple checks that strengthen your cybersecurity posture and protect your personal data.…
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Pendo’s Summer Release: How I Reimagine Onboarding, Support, and Expansion in the SaaS + AI Era
Read more: Pendo’s Summer Release: How I Reimagine Onboarding, Support, and Expansion in the SaaS + AI EraOnboarding, support, and expansion haven’t changed in purpose—but the SaaS + AI era has transformed how we execute them. I focus on in-app guides and product tours to accelerate user activation, powered by A/B testing and unified analytics. For support, agentic AI and contextual guidance enable proactive, privacy-by-design service that builds trust. Expansion becomes an…
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