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Docs-as-Code Leadership at Scale: How Jeff Scattini Elevates End-to-End Product Documentation
Read more: Docs-as-Code Leadership at Scale: How Jeff Scattini Elevates End-to-End Product DocumentationDocumentation done right is a force multiplier for product velocity and user trust. By running a docs-as-code workflow through CI/CD, peer reviews, and version control, quality and responsiveness scale with delivery. The result is cleaner onboarding, stronger in-app guides and product tours, and fewer support escalations. This approach empowers cross-functional teams, tightens feedback loops for…
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Kaizen for the AI Era: Tiny Daily Wins That Build Smarter, Scalable Customer Support
Read more: Kaizen for the AI Era: Tiny Daily Wins That Build Smarter, Scalable Customer SupportSmall, consistent improvements compound into outsized gains in AI-powered customer support. By applying Kaizen, I operationalize a daily rhythm: train, test, deploy, and analyze—so every interaction makes the system smarter. Paired with a lightweight process for frontline feedback, human insight closes gaps that AI alone can’t see. This eval-driven development loop reduces resistance to change,…
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We Built Agent Analytics After Observability Broke—Why Your AI Team Needs It Now
Read more: We Built Agent Analytics After Observability Broke—Why Your AI Team Needs It NowWhen our product evolved into an agent, our legacy observability collapsed—and we were effectively flying blind. We built Agent Analytics to trace every decision across prompts, tool calls, retrievals, and responses, turning ambiguity into actionable signals. With eval-driven development, prompt engineering experiments, and outcome-focused metrics like containment and autonomy ratio, we ship faster and more…
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Building Foundational AI Platforms That Ignite Innovation and Redefine Analytics Strategy
Read more: Building Foundational AI Platforms That Ignite Innovation and Redefine Analytics StrategyFoundational AI platforms are the fastest path to scalable, high-quality analytics. By standardizing data governance and privacy-by-design, teams move from ad hoc projects to repeatable capabilities. The result is faster experimentation, sharper insights, and stronger product strategy alignment. With a unified analytics platform and robust AI workflows, organizations can prototype faster and ship with confidence.…
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Inside Medable’s Agent Studio: The Agentic AI Blueprint to Accelerate Safer Clinical Trials
Read more: Inside Medable’s Agent Studio: The Agentic AI Blueprint to Accelerate Safer Clinical TrialsWhat if we could compress drug development timelines without compromising safety? Medable’s Agent Studio offers a real-world blueprint: a no-code/low-code platform for configuring and deploying agents across the clinical trial lifecycle. The team breaks down RAG approaches at scale, custom MCPs with authentication, and context window management with sub-agents. They also show how to document…
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The CPO Playbook I Wish I’d Had: Ditch Bad Wisdom, Ship Faster, and Lead with Clarity
Read more: The CPO Playbook I Wish I’d Had: Ditch Bad Wisdom, Ship Faster, and Lead with ClarityToo much product wisdom sounds good but quietly slows execution. I share the operating system I use to scale product teams: stay in the details, instrument pragmatic metrics like deployment frequency, and avoid “comfort metrics” in favor of real outcomes. You’ll learn how to keep shipping velocity high as headcount grows, strengthen the CPO–CRO partnership,…
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Outcomes vs Outputs: How I Stopped the Feature Factory and Drove Real Product Impact
Read more: Outcomes vs Outputs: How I Stopped the Feature Factory and Drove Real Product ImpactMost teams say they value outcomes over outputs, yet daily habits still reward shipping. In this article, I share clear definitions, hard-won examples, and diagnostic tests that separate true outcomes from outputs in disguise. You’ll learn how to measure the value creation moment, avoid traction metric traps, and pair behavior change with sentiment guardrails. I…
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Staying Sane as a Product Leader: Practical Strategies I’m Using from Teresa Torres & Petra Wille
Read more: Staying Sane as a Product Leader: Practical Strategies I’m Using from Teresa Torres & Petra WilleFeeling overwhelmed is rational in a world of infinite inputs and finite attention. I’m applying small, values-driven actions—guided by “Something is better than nothing”—to stay grounded as a product leader. By seeking nuance on purpose, replacing proxies with people, and using my platform responsibly, I reduce polarization while improving decisions. I share how I assess…
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Agentic Architecture Demystified: How Modern AI Systems Plan, Learn, and Execute at Scale
Read more: Agentic Architecture Demystified: How Modern AI Systems Plan, Learn, and Execute at ScaleModern AI isn’t just a model; it’s an agentic system that plans, retrieves, acts, and evaluates in a tight loop. In this piece, I break down how to design reliable AI workflows with grounding, tool use, and multi-agent orchestration. You’ll learn how to manage memory, prompts, and context for accuracy and cost control. I share…
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How We Automated 81% of Customer Support with AI—While Uplifting CX, Speed, and ROI
Read more: How We Automated 81% of Customer Support with AI—While Uplifting CX, Speed, and ROIAutomating 81% of support with AI didn’t happen by accident—it required an AI-first strategy, tight knowledge management, and rigorous conversation design. By deploying Fin across our journey, we absorbed a 300%+ surge in demand without proportional headcount and unlocked $7.5M–$9M in annual savings. Customers now enjoy faster first responses, 24/7 coverage, and more consistent resolutions.…
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From Resolutions to Outcomes: How We Price AI Agents Fairly and Amplify Customer Value
Read more: From Resolutions to Outcomes: How We Price AI Agents Fairly and Amplify Customer ValueAI pricing should align with real, measurable value. Resolutions were a great starting point, but as Fin now handles complex, multi-step, and human-in-the-loop workflows, success is no longer binary. By evolving from resolutions to outcomes, we capture value more accurately, support compliance-friendly designs, and keep pricing simple and predictable. This approach scales with gen AI…
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Inside Zipline’s Wild Pivot: My Take on Hiring Heat-Seekers and Scaling to 5,000 Hospitals
Read more: Inside Zipline’s Wild Pivot: My Take on Hiring Heat-Seekers and Scaling to 5,000 HospitalsZipline’s arc—from near-dead robotics to drone blood delivery in Rwanda—offers a standout playbook for product leaders. I break down why hiring “heat-seeking missiles for pain” beats chasing pedigrees, and why blind references are a non-negotiable. I also unpack how firing quickly, with clarity and compassion, protects mission and momentum. From the messy early launch to…
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