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Unlocking Impact: What Amplitude’s MCP server and experimentation platform teach product leaders
Read more: Unlocking Impact: What Amplitude’s MCP server and experimentation platform teach product leadersExperimentation is how product teams convert uncertainty into insight, and the best platforms show what disciplined learning looks like at scale. By pairing A/B testing, feature flags, and minimum detectable effect (MDE) with clean instrumentation and a unified analytics platform, we move from opinions to evidence. I bring that rigor to AI as well, treating…
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Apex Arrives: Vertical AI That Beats GPT-5.4 on Customer Service Speed, Accuracy, and Cost
Read more: Apex Arrives: Vertical AI That Beats GPT-5.4 on Customer Service Speed, Accuracy, and CostApex is a new vertical model for Fin that outperforms GPT-5.4 and Opus 4.5 on speed, accuracy, and cost—now powering ~100% of English chat and email support. At scale, it’s delivering tangible gains, including a jump from 68% to 75% resolution for a major gaming customer (a 22% drop in unresolved cases). The breakthrough stems…
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From Engineer to CEO: Hard-Won Lessons on GTM, Cloud-First Bets, and Must-Do Focus
Read more: From Engineer to CEO: Hard-Won Lessons on GTM, Cloud-First Bets, and Must-Do FocusBecoming a CEO from an engineering or product track requires an almost entirely new skillset—and a new operating system. In this reflection, I break down the practical shifts that turned Apache Kafka’s technical insight into Confluent’s enterprise momentum: a crisp product marketing pyramid, founder-led GTM, and relentless focus on cloud-first execution. I explain why the…
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Inside My Product Marketing Playbook: Amplitude Analytics Tactics That Drive PLG Wins
Read more: Inside My Product Marketing Playbook: Amplitude Analytics Tactics That Drive PLG WinsThis collection distills my most practical product marketing lessons into actionable steps you can apply right away. I show how to use Amplitude Analytics and behavioral analytics to sharpen positioning, clarify your value proposition, and drive product-led growth. Expect concrete guidance on running A/B testing, diagnosing activation and retention, and turning insights into a cohesive…
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How I Safely Deploy Amplitude AI in Healthcare: Governed Analytics, PHI-Safe Workflows, Real ROI
Read more: How I Safely Deploy Amplitude AI in Healthcare: Governed Analytics, PHI-Safe Workflows, Real ROIHealthcare teams can adopt AI confidently when governed analytics, PHI-safe workflows, and trusted insights are built into the implementation from day one. I use Amplitude analytics to align product, data, and compliance around a single source of truth, cutting legal review cycles and accelerating approvals. By drawing a clear PHI boundary and applying privacy-by-design and…
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Designing AI-Powered CX at Scale: Lessons Inspired by Amanda Sime at Amplitude
Read more: Designing AI-Powered CX at Scale: Lessons Inspired by Amanda Sime at AmplitudeGreat CX at scale demands more than great ideas—it demands cross-functional alignment, data you can trust, and AI that’s built for real customer outcomes. I reflect on how a crisp CX strategy, paired with behavioral analytics and a unified analytics platform, turns insight into action. By grounding roadmaps in journey mapping and measurable goals, teams…
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Unlocking AI’s Black Box: How Monitors and Scorecards Elevate CX with Confidence
Read more: Unlocking AI’s Black Box: How Monitors and Scorecards Elevate CX with ConfidenceMonitors closes the observability gap in AI support by pairing targeted conversation selection with Custom Scorecards and a Review Queue that turns flags into fixes. Used alongside Insights and Recommendations, it gives you continuous signal across CX Score, resolution rate, and quality trends. You define what gets reviewed and how it’s scored—balancing AI automation with…
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AI Product Manager in 2026: Beyond the Buzzword—Skills to Lead, Ship, and Win
Read more: AI Product Manager in 2026: Beyond the Buzzword—Skills to Lead, Ship, and WinAI product management is no buzzword—it’s a new capability set that blends customer-centric discovery with rigorous evaluation, responsible design, and operational excellence. In this guide, I clarify how the role is changing, from strategy and tooling to ethics and measurement. You’ll learn how to translate use cases into AI workflows, choose the right architectures, and…
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Stop Flying Blind with AI Agents: Put Users at the Center with Pendo Agent Analytics
Read more: Stop Flying Blind with AI Agents: Put Users at the Center with Pendo Agent AnalyticsAI agents often launch fast but learn slowly because teams track deployments instead of outcomes. Enterprises are spending 93% of their AI budget building agents and almost none know if those agents are actually working for users. Pendo Agent Analytics closes the gap by tying agent behavior to measurable user outcomes. I share a practical…
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Bad Advice from Your AI Clone? Ethics, IP, and How Product Leaders Protect Quality
Read more: Bad Advice from Your AI Clone? Ethics, IP, and How Product Leaders Protect QualityAI “clones” can sound like you while giving advice you’d never give. In this analysis, I unpack the ethics, IP risks, and product-quality pitfalls of building on public transcripts and creator content. You’ll learn practical heuristics—why “technically possible” doesn’t mean “ethically okay,” how to separate perspective from impersonation, and ways to support creators while still…
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Meet Amplitude’s Always‑On AI Analysts: Instant Answers Without Dashboards or Reports
Read more: Meet Amplitude’s Always‑On AI Analysts: Instant Answers Without Dashboards or ReportsManual dashboards, ad hoc reports, and replay review have long slowed decision-making for product, growth, and data teams. Always-on analysis changes that dynamic by turning questions into action in the flow of work—no dashboards, reports, or replay review required. With shared context and faster feedback loops, teams can focus on outcomes instead of artifacts. Strong…
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How I Structure Documentation for AI and Humans: Battle‑Tested, SEO‑Smart Tactics That Scale
Read more: How I Structure Documentation for AI and Humans: Battle‑Tested, SEO‑Smart Tactics That ScaleAI now reads your docs alongside your customers, so structure matters more than ever. I share a practical approach: clarify user intents, design atomic pages with semantic headings, and add metadata that boosts SEO and machine readability. Tight chunking improves context window management and retrieval, while consistent terminology strengthens RAG outcomes. Analytics and content audits…
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