AI Strategy
- AI Strategy (315)
- Generative AI (106)
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- Leadership (76)
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Scaling Enterprise Sales from $0 to $3.5B: CRO Lessons, MEDDIC Mastery, and GTM Truths
Enterprise scale isn’t magic; it’s disciplined execution. Drawing lessons from Snowflake’s rise, I break down how the CRO role evolves from $10M to $1B+, why The…
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Human-in-the-Loop Mastery: Proven Oversight Tactics That Elevate AI Quality and Trust
Human-in-the-loop oversight is the most reliable lever I use to improve AI quality and build trust. By combining retrieval-first pipelines, prompt engineering, and eval-driven development with…
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How Deep AI Transforms Support Into Proactive, Omnichannel CX—No Extra Headcount Needed
AI is finally giving support teams the “breathing room” to focus on customer experience instead of firefighting. In 2026, investment is shifting toward omnichannel consistency so…
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Implementing AI Agents That Scale: My Playbook for One‑Person Departments with Amplitude
This playbook shows how to turn agentic AI from a promising demo into a dependable “one-person department” that owns real outcomes. I share how to map…
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Build a Support System That Scales: How Product Leaders Maximize Impact with Delegation and AI
Feeling stretched thin as a product leader? This reflection distills a practical playbook for scaling your impact without adding hours to your calendar. Learn why executive…
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Deeper AI Integration, Clearer ROI: How Mature Deployments Redefine Support Economics
AI can deliver quick efficiency wins, but the real ROI emerges when it is deeply integrated into support workflows. As deployments mature, teams move from tracking…
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From Chaos to Clarity with Claude Code: My Hands-On Playbook for Product Leaders
I take you inside my hands-on system for turning Claude Code from a clever demo into a dependable teammate. You’ll see how I set up /init…
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Build CX Scores You Can Defend: My 5-step playbook for transparent, trustworthy AI metrics
Support leaders shouldn’t have to take a metric on faith. I explain how we built CX Score to be transparent, statistically validated, and aligned with expert…
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AI Agent Deployment Mastery: My Proven Checklist to Ship Safely, Faster, and at Scale
AI agents demand a higher bar for safety, observability, and measurable outcomes. In this first-person playbook, I share the proven checklist I use to deploy agentic…
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Build Your Personal Operating System with Claude Code: A Playbook for Focus, Speed, Clarity
A personal operating system turns scattered inputs into decisive action, and Claude Code is the catalyst I use to make it real. In this playbook, I…
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Stop Groupthink in Hiring: Proven Product-Led Tactics to Make Faster, Fairer Decisions
Hiring isn’t broken so much as it’s often badly designed. I unpack how AI-driven application volume, sprawling interview loops, and fuzzy criteria fuel groupthink and derail…
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How to Scale AI Pilots Into Mature Production Systems
A practical operating model for turning promising AI pilots into governed, measurable workflows that improve safely and reliably in production.
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Build vs. Buy in an AI-First World: My Framework to De-Risk Decisions and Own Your Data
Build vs. buy shows up in every product organization, and AI is changing the calculus without eliminating the tradeoffs. In this first-person framework, I walk through…
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Building Physician‑Grade AI When Trust Is Everything: Inside Healio’s Proven Playbook
Physicians won’t trust AI until it proves itself. Here’s how Healio built a physician-grade assistant with RAG and hybrid search across trusted sources like PubMed, designed…
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AI-Powered Growth Loops: Transform Your PLG Product into a Self-Optimizing Engine
AI is reshaping product-led growth from static funnels into adaptive, compounding growth loops. I outline a practical blueprint: unify behavioral data, personalize in-app guidance with gen…
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Inside Product at Heart 2026: Bold Single-Track Vision, AI Everywhere, Deeper Connections
Product at Heart 2026 is making a bold shift to a single-track format—prioritizing tighter curation, shared context, and deeper learning. Petra Wille and Teresa Torres outline…
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How I Harness AI to Supercharge Product Discovery for Faster Research, Prototyping, and Validation
AI has become my unfair advantage in product discovery, compressing weeks of research, prototyping, and validation into days. I synthesize interviews with LLMs, layer in Amplitude…
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New Year, New Product Habits: AI Workflows, Coaching Culture, and Community in 2026
I’m starting 2026 with a practical reset of how I lead continuous discovery, integrate AI workflows, and scale coaching inside product teams. In this reflection, I…
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The Modern Playbook for AI Agents: Build One‑Person Departments and Scale with Amplitude
AI agents deliver outsized value when they’re treated as productized workflows tied to clear outcomes. In this guide, I share how to consolidate processes, create “one-person…
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How We Built an AI Career Co‑pilot that Turns Knowing into Doing for Disadvantaged Students
Disadvantaged students don’t just need answers—they need an orchestrated path from insight to action. I break down how Zero Gravity built an AI career co‑pilot that…
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- AI Strategy (315)
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