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Build Powerful AI Writing Workflows with Claude Code: A No‑Code, Step‑by‑Step Playbook
Read more: Build Powerful AI Writing Workflows with Claude Code: A No‑Code, Step‑by‑Step PlaybookMy writing process used to be chaotic until I brought Claude Code into the loop. In this practical, no‑code playbook, I show how I map my workflow, identify high‑leverage steps, and decide when to use code vs. LLMs. You’ll see how I use Claude to critique drafts, fill research gaps, and optimize for SEO without…
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Playing the 25-Year Game: Rethinking Networking, Ditching OKRs, and Owning the Full Stack
Read more: Playing the 25-Year Game: Rethinking Networking, Ditching OKRs, and Owning the Full StackI break down why a 25-year horizon is a competitive advantage in entrenched markets like networking and how owning the full stack changes the game. You’ll learn why “We don’t do OKRs” can increase focus, how to plan without over-planning, and why tracking unhappy customers is the ultimate growth lever. I unpack the value of…
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6 AI Strategies to Accelerate Business Growth: Unlock Revenue, Cut Costs, Scale Faster
Read more: 6 AI Strategies to Accelerate Business Growth: Unlock Revenue, Cut Costs, Scale FasterAI-driven growth compounds when strategy, data, and product rigor align. In this narrative, I share six practical strategies to unlock revenue, reduce costs, and improve time-to-market with gen AI—without sacrificing governance or customer trust. You’ll see how unified analytics, retrieval-first pipelines, and eval-driven development translate to measurable lift. I also cover personalization that boosts activation…
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Train Leaders First: How Product Leadership Unlocks Real Transformation and Discovery
Read more: Train Leaders First: How Product Leadership Unlocks Real Transformation and DiscoveryLeaders determine whether continuous discovery sticks or stalls. This episode reinforced a pattern I’ve seen repeatedly: when leadership habits don’t change, teams revert to output—even after great training. I share why “train your leaders first” is essential, how discovery surfaces organizational friction, and what leaders must do differently to coach for outcomes. You’ll learn how…
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Make Every Answer the Last: Building a Self-Improving AI Support Engine for 2026
Read more: Make Every Answer the Last: Building a Self-Improving AI Support Engine for 2026I share how I build an AI-first support operating model where every resolution improves the system and “The first time you answer a question should be the last.” Clear ownership prevents plateaus, lightweight governance makes iteration fast and safe, and feedback loops make improvement inevitable. I treat content as competitive infrastructure so knowledge is ingestion-ready…
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Master the Kano Model: Prioritize Features That Delight and Drive Product-Led Growth
Read more: Master the Kano Model: Prioritize Features That Delight and Drive Product-Led GrowthThe Kano Model gives a clear, customer-centered way to prioritize features as must-haves, satisfiers, and delighters. I explain how to collect signal through structured Kano surveys and continuous discovery, then tie insights to outcomes vs output OKRs. You’ll see how to map categories to product roadmapping and sprint planning, strengthen product positioning, and drive product-led…
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Spain’s Tough New Customer Service Law: What It Signals—and How AI Keeps You Compliant, Fast, and Human
Read more: Spain’s Tough New Customer Service Law: What It Signals—and How AI Keeps You Compliant, Fast, and HumanSpain’s new customer service law is a clear mandate to modernize. I break down the key requirements—from three-minute response times to 24/7 outage support—and explain how AI Agents like Fin help teams comply without overwhelming human staff. You’ll see how voice AI, structured intake, multilingual support, and audit-ready reporting turn compliance into better customer experiences.…
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AIUC-1 Certified: How Intercom Raises the Bar for Trustworthy, Enterprise-Ready AI Agents
Read more: AIUC-1 Certified: How Intercom Raises the Bar for Trustworthy, Enterprise-Ready AI AgentsTrust is earned in every AI deployment, which is why Intercom is now AIUC-1 certified—one of the first standards built specifically for AI Agents. The certification complements ISO 42001 and focuses on enterprise concerns like security, customer safety, reliability, data and privacy, society, and accountability. It requires independent audits and quarterly adversarial testing across more…
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Beyond Accuracy: The Trust-First Evaluation Metrics I Use to Scale High-Impact AI Products
Read more: Beyond Accuracy: The Trust-First Evaluation Metrics I Use to Scale High-Impact AI ProductsTrust—not accuracy—determines whether AI features earn adoption, retention, and long-term impact. In this piece, I share the layered metrics I use to evaluate model quality and safety, user and business outcomes, operational reliability, and governance. You’ll see how to run A/B testing with a clear minimum detectable effect (MDE), implement eval-driven development in CI/CD, and…
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Product Analytics for Everyone: Master Funnels, Retention, and Conversion to Drive Growth
Read more: Product Analytics for Everyone: Master Funnels, Retention, and Conversion to Drive GrowthProduct analytics becomes a superpower when it’s owned by the whole team, not just analysts. In this piece, I break down how funnels, retention, and conversion drivers empower smarter decisions and faster product-led growth. I share how to connect onboarding, user activation, and retention analysis into a repeatable practice using tools like Amplitude and Pendo.…
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Enterprise Go-to-Market Mastery: How I Align Product, Positioning, and Analytics at Scale
Read more: Enterprise Go-to-Market Mastery: How I Align Product, Positioning, and Analytics at ScaleEnterprise go-to-market success hinges on aligning strategy, analytics, and execution. I use Amplitude analytics as a unified analytics platform to instrument activation, retention, and expansion, then translate those insights into precise product positioning and value propositions. Product trios, clear OKRs, and rigorous A/B testing ensure each asset drives a measurable outcome. I tailor proofs of…
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Vibe Check Part 3: 5 Costly Vibe Marketing Mistakes—and How I Use AI to Avoid Them
Read more: Vibe Check Part 3: 5 Costly Vibe Marketing Mistakes—and How I Use AI to Avoid ThemVibe marketing can supercharge growth—or sink it—if the creative outruns strategy. In this piece, I unpack the five most common mistakes I see and show how to prevent them with disciplined product management. You will learn how I pair gen ai with continuous discovery, A/B testing, and clear outcomes vs output OKRs to separate signal…
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