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I Built a ‘Pendo Wrapped’ in 10 Minutes with Pendo MCP to Boost Adoption and Delight Users
Read more: I Built a ‘Pendo Wrapped’ in 10 Minutes with Pendo MCP to Boost Adoption and Delight UsersI used Pendo MCP to build a lightweight, narrative-style “Pendo Wrapped” in under 10 minutes, turning existing analytics into a compelling in‑app experience. By focusing on adoption, engagement, and activation, I delivered a clear year‑in‑review that prompted users toward the next best action. The result was a polished guide powered by segments, saved reports, and…
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From PDFs to Proposals: How Tendos AI’s Agent Swarm Automates Construction Quotes Fast
Read more: From PDFs to Proposals: How Tendos AI’s Agent Swarm Automates Construction Quotes FastConstruction tendering is overdue for automation. I break down how Tendos AI evolved from a narrow radiator-matching prototype into a robust agentic AI system that turns construction emails and thousand-page PDFs into accurate quotes. Learn why per-agent evaluations beat end-to-end scoring, how a “review agent” functions like code review, and where custom observability fills the…
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AI Ethics That Win Trust: The Product Manager’s Playbook for Safe, Scalable Innovation
Read more: AI Ethics That Win Trust: The Product Manager’s Playbook for Safe, Scalable InnovationAI ethics has moved from theory to a core product capability that drives trust, retention, and scalable innovation. In this playbook, I share how I hardwire ethics into product strategy, delivery, and operations without slowing teams down. You’ll learn how to align guardrails with outcomes vs output OKRs, implement data governance and privacy-by-design, and use…
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New Year, New Product Habits: AI Workflows, Coaching Culture, and Community in 2026
Read more: New Year, New Product Habits: AI Workflows, Coaching Culture, and Community in 2026I’m starting 2026 with a practical reset of how I lead continuous discovery, integrate AI workflows, and scale coaching inside product teams. In this reflection, I explore why cohort training often fails to sustain habits without strong manager support—and how on-demand programs and toolkits solve that gap. I also share why AI content requires adaptive…
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11 Product Management Shifts Redefining 2026: Actionable Signals from Top Leaders
Read more: 11 Product Management Shifts Redefining 2026: Actionable Signals from Top Leaders2026 will reward product teams that turn signals into action. In this first-person analysis, I highlight eleven shifts—from outcomes-first OKRs and continuous discovery to agentic AI and product-led growth—that are already reshaping high-performing organizations. You’ll learn how to tighten product strategy, improve roadmapping and sprint planning, and align trios for faster, clearer execution. I also…
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The Modern Playbook for AI Agents: Build One‑Person Departments and Scale with Amplitude
Read more: The Modern Playbook for AI Agents: Build One‑Person Departments and Scale with AmplitudeAI agents deliver outsized value when they’re treated as productized workflows tied to clear outcomes. In this guide, I share how to consolidate processes, create “one-person departments,” and scale responsibly with strong AI risk management. You’ll see how Amplitude analytics, used as a unified analytics platform, surfaces what’s working and what needs tuning. I cover…
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Turn Every Support Ticket into Product Truth: My Playbook for Data-Driven CX Wins
Read more: Turn Every Support Ticket into Product Truth: My Playbook for Data-Driven CX WinsSupport tickets are the fastest path to product truth when you turn frontline conversations into structured, reliable data. I connect support tools to a unified analytics platform, standardize a shared taxonomy, and use AI-assisted tagging to extract high-signal insights. From there, I prioritize by severity, frequency, and ARR impact, linking themes to OKRs and validating…
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How We Built an AI Career Co‑pilot that Turns Knowing into Doing for Disadvantaged Students
Read more: How We Built an AI Career Co‑pilot that Turns Knowing into Doing for Disadvantaged StudentsDisadvantaged students don’t just need answers—they need an orchestrated path from insight to action. I break down how Zero Gravity built an AI career co‑pilot that augments human mentorship, avoids over‑automation, and makes personalization visible. We unpack hard‑won lessons like why hiding the “LLM magic” backfired, how context window management keeps multi‑month journeys coherent, and…
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PMs and Developers Need Different AI Metrics—Here’s How That Builds Faster, Better Products
Read more: PMs and Developers Need Different AI Metrics—Here’s How That Builds Faster, Better ProductsPMs and developers measure different layers of AI systems—and that’s a feature, not a bug. Developers focus on eval-driven development, latency, and reliability, while PMs focus on activation, task success, retention, and business impact. Connecting these layers with a clear metrics ladder and a shared measurement contract aligns teams without blurring responsibilities. A/B testing with…
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7 Proven Steps to Win Stakeholder Buy-In with Clarity, Data, and Lasting Trust
Read more: 7 Proven Steps to Win Stakeholder Buy-In with Clarity, Data, and Lasting TrustBuy-in is earned through a designed journey—not a single meeting. This first-person, 7-step playbook shows how to align on outcomes vs output OKRs, map stakeholders and incentives, co-create with product trios, and socialize a compelling narrative that ties product strategy to a clear value proposition and go-to-market strategy. You’ll learn how to back your story…
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4 Proven Ways to Keep Employees Informed and Engaged—from Onboarding to Lasting Adoption
Read more: 4 Proven Ways to Keep Employees Informed and Engaged—from Onboarding to Lasting AdoptionEmployee engagement improves when we treat internal tools like products with activation moments, in-app guides, and continuous discovery. I personalize onboarding with product tours, measure time-to-first-value, and use Intercom or Pendo to deliver contextual guidance. Compliance becomes effortless through micro-learnings, targeted nudges, and A/B testing of message tone and timing. Lifecycle communications keep teams informed…
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Unlock Travel & Hospitality Growth: Product Benchmarks and Metrics Top Teams Rely On
Read more: Unlock Travel & Hospitality Growth: Product Benchmarks and Metrics Top Teams Rely OnBenchmarks transform intuition into a clear product strategy for travel and hospitality. In this narrative, I share the key product metrics I rely on—activation, search-to-book conversion, time-to-book, average booking value, cancellations, repeat bookings, and retention—and how to use them to spot friction and unlock growth. You’ll see how I combine Amplitude analytics, Pendo in-app guides,…
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