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Stop Losing Customers: Predict Churn with Digital Analytics and Act Before It’s Too Late
Read more: Stop Losing Customers: Predict Churn with Digital Analytics and Act Before It’s Too LateChurn is predictable when we treat it as a forecasting problem and wire analytics into daily operations. I map leading indicators like activation, time-to-value, and feature adoption to a simple churn risk score, then connect those signals to targeted playbooks via CRM integration. In-product guidance helps close gaps at the moment of need, while A/B…
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Build vs. Buy in an AI-First World: My Framework to De-Risk Decisions and Own Your Data
Read more: Build vs. Buy in an AI-First World: My Framework to De-Risk Decisions and Own Your DataBuild vs. buy shows up in every product organization, and AI is changing the calculus without eliminating the tradeoffs. In this first-person framework, I walk through how I decide what to build, what to buy, and when data ownership tips the scales. You’ll learn why portability matters more than exports, how to de-risk choices with…
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The Safety of Speed: 180 Deploys a Day, 12‑Minute Releases, 99.8%+ Availability
Read more: The Safety of Speed: 180 Deploys a Day, 12‑Minute Releases, 99.8%+ AvailabilitySpeed and safety are not opposites—they reinforce each other when you ship in small, frequent batches. By automating our pipeline end-to-end, we move from merge to production in 12 minutes and sustain 180 deploys per day while targeting 99.8%+ availability. Engineers stay present during deploys with Slack notifications, observability links, and prompted verification, while feature…
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The Customer Feedback Playbook: AI-Powered Tactics I Use to Make Better Product Decisions
Read more: The Customer Feedback Playbook: AI-Powered Tactics I Use to Make Better Product DecisionsCustomer feedback is my most reliable compass for strategy and execution. In this playbook, I show how to combine analytics, structured interviews, and AI to turn raw signals into clear product decisions. You’ll learn early-stage tactics to get high-signal input fast, methods to align insights with outcomes vs output OKRs, and ways to prioritize using…
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Stop Drowning in Dashboards: Real-Time Digital Analytics for Finserv Contact Centers
Read more: Stop Drowning in Dashboards: Real-Time Digital Analytics for Finserv Contact CentersFinserv contact centers don’t need more dashboards—they need digital analytics that converts real-time behavioral signals into action. By unifying data across voice, chat, IVR, and in-app journeys, teams can lower costs, boost resolution speed, and elevate member experiences. With governance rooted in privacy-by-design and regulatory compliance, the approach is both fast and safe. Pair instrumentation…
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The Solutions Engineering Edge: How Chris Landon Bridges Product Strategy and Customer Value
Read more: The Solutions Engineering Edge: How Chris Landon Bridges Product Strategy and Customer ValueGreat products emerge when solutions engineering, sales consultancy, and product strategy work as one. Chris Landon exemplifies this blend, translating complex customer needs into clarity and momentum. His expertise strengthens go-to-market strategy, sharpens product positioning and value proposition, and accelerates product-led growth. In partnership with product teams, senior solutions engineers surface high-signal insights for product…
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Pendomonium 101: Insider Tips, Proven Strategies, and Why This Product Festival Is Can’t‑Miss
Read more: Pendomonium 101: Insider Tips, Proven Strategies, and Why This Product Festival Is Can’t‑MissPendomonium is my favorite venue for sharpening product strategy through real-world, measurable tactics. I attend to learn what actually drives activation, adoption, and retention—and to bring back playbooks my teams can execute immediately. First-timers should arrive with clear outcomes, prioritize sessions on discovery, onboarding, and in-app guides, and treat the hallway track as seriously as…
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Why Codeless Product Analytics Wins: Faster Insights, Fewer Bottlenecks, Bigger PLG Results
Read more: Why Codeless Product Analytics Wins: Faster Insights, Fewer Bottlenecks, Bigger PLG ResultsCodeless analytics removes instrumentation bottlenecks, so product teams answer questions in hours—not weeks. I explain what codeless analytics is, why (and how) Pendo supports it, and address the top myths about low-code/no-code approaches. With visual tagging, governance, and in-app experiments, teams accelerate activation and retention analysis while preserving data quality. Engineers focus on differentiated work,…
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Building Physician‑Grade AI When Trust Is Everything: Inside Healio’s Proven Playbook
Read more: Building Physician‑Grade AI When Trust Is Everything: Inside Healio’s Proven PlaybookPhysicians won’t trust AI until it proves itself. Here’s how Healio built a physician-grade assistant with RAG and hybrid search across trusted sources like PubMed, designed a citation UX clinicians actually trust, and balanced eval-driven development with real physician feedback. They moved from Figma mockups to a working prototype in a weekend using Cursor, embedded…
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AI-Powered Growth Loops: Transform Your PLG Product into a Self-Optimizing Engine
Read more: AI-Powered Growth Loops: Transform Your PLG Product into a Self-Optimizing EngineAI is reshaping product-led growth from static funnels into adaptive, compounding growth loops. I outline a practical blueprint: unify behavioral data, personalize in-app guidance with gen AI, and validate impact through A/B testing with clear MDE thresholds. The focus is on activation, retention, and expansion, powered by a disciplined feedback loop of sense–decide–act–learn. Strong governance—privacy-by-design,…
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Inside Product at Heart 2026: Bold Single-Track Vision, AI Everywhere, Deeper Connections
Read more: Inside Product at Heart 2026: Bold Single-Track Vision, AI Everywhere, Deeper ConnectionsProduct at Heart 2026 is making a bold shift to a single-track format—prioritizing tighter curation, shared context, and deeper learning. Petra Wille and Teresa Torres outline why there’s no standalone AI track and how AI will be woven into every topic. Expect standout keynotes from Christian Idiodi (SVPG), Elaine Kasket, and Teresa Torres, plus hands-on…
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How I Harness AI to Supercharge Product Discovery for Faster Research, Prototyping, and Validation
Read more: How I Harness AI to Supercharge Product Discovery for Faster Research, Prototyping, and ValidationAI has become my unfair advantage in product discovery, compressing weeks of research, prototyping, and validation into days. I synthesize interviews with LLMs, layer in Amplitude analytics for behavioral insight, and prioritize with the Kano Model and outcomes vs output OKRs. Prototypes come together quickly using gen AI, then I validate with pragmatic experiments and…
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