product management leadership
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Fin 3 Unleashed: The best AI agent for complex customer support across every channel
Fin 3 raises the bar for AI-powered customer service by tackling complex queries end-to-end and extending coverage across Voice, Slack, and Discord. Procedures combine natural language…
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From Support to Sales: The Unified Customer Agent That Supercharges Your Entire CX
A single, unified Customer Agent can transform the entire customer journey—from first touch to renewal—by eliminating the chaos of competing AI Agents. In this perspective, I…
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Build vs. Buy in the AI Era: Proven Strategies to Master Product Decisions and Speed
As a VP of Product Management, I approach build vs. buy as a product strategy decision—especially in the AI era. In this piece, I share a…
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How Product Leaders Build Agency Without Lowering Ambition
A practical system to diagnose agency and ambition, set clear decision rights, and coach PMs toward bolder outcomes without taking ownership back.
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