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How to Build a Continuous Discovery Habit That Survives Delivery
A practical operating system for making weekly customer contact, trio ownership, and evidence-based product decisions survive delivery pressure.
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AI Transformation Is an Operating Model, Not a Feature Roadmap
A practical operating model for turning scattered AI pilots into measurable outcomes, safer releases, and a faster organizational learning loop.
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Enterprise Go-To-Market That Wins: How Product Marketing Supercharges Analytics Adoption
Enterprise go-to-market succeeds when product marketing and product operate as one. I rely on Amplitude analytics, A/B testing with clear MDE, and continuous discovery to translate…
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Inside Google’s Product Model: Hard-Won Lessons to Build Empowered, Outcome-Driven Teams
I’m examining how the product model manifests at Google and translating it into practical patterns you can use. I focus on empowered product teams, product trios,…
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2026 Support Capacity Playbook: Bold AI Automation, Smarter Staffing, Zero‑Surprise SLAs
AI is reshaping support capacity planning, and the old linear volume-to-headcount model no longer holds. I center plans on automation rate (AI Agent involvement rate ×…
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Year-End Reflection for Product Leaders: Values, Themes, and the 100‑Wishes Reset
Year-end reflection is more than a wrap-up—it’s a strategic reset for product leaders. In this narrative, I unpack a values-driven approach that replaces rigid goals with…
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AI in Product Design: My Proven Playbook, Real Use Cases, and the Tools That Win Faster
AI in product design has moved from novelty to necessity, and the fastest-moving teams are weaving it through discovery, prototyping, and validation. I share a practical…
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Inside the Engine Room: How I Drive Scalable Analytics APIs, Reliability, and Performance
I share how I focus on the middleware and compute systems that power analytics at scale so teams can trust their data. I detail how overseeing…
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Long-Horizon Company Building: How to Operate for Decades
A practical operating system for choosing durable problems, sequencing full-stack bets, learning from unhappy customers, and keeping patience accountable.
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Product Analytics for Everyone: Master Funnels, Retention, and Conversion to Drive Growth
Product analytics becomes a superpower when it’s owned by the whole team, not just analysts. In this piece, I break down how funnels, retention, and conversion…
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How to Build Self-Service Analytics Teams Actually Trust
A practical operating model for giving product teams faster answers without sacrificing metric consistency, data quality, privacy, or analyst leverage.
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AI vs. Human Judgment in Customer Interviews: The Hard‑Won Lessons That Changed My Mind
I’ve changed my stance on using AI for customer interview analysis and synthesis after six months of hands-on experiments. AI raises the floor for beginners, but…
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From Output to Outcomes: How I Align Stakeholders Around a True Product Operating Model
Shifting to a true product operating model means moving from “shipping roadmaps of features (output)” to achieving “business results (outcomes).” In this first-person playbook, I share…
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AI Product Owner in 2026: The High-Impact Role Every Team Needs to Win With AI
The AI Product Owner is the keystone role that converts AI strategy into measurable outcomes. I explain how it differs from traditional Product Management, the core…
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How to Design a Product Community of Practice That Works
A practical operating model for turning a product community of practice into sharper critiques, reusable knowledge, and visible decision changes.
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How I Use ChatGPT to Supercharge Product Management: Workflows, Prompts, and PM Playbooks
ChatGPT has become a practical force multiplier in my product workflows, from discovery and strategy to delivery and growth. I use it to synthesize interviews, clarify…
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From KPIs to Comebacks: How I Lead Through Setbacks with Curiosity, Care, and Discovery
Setbacks don’t disqualify high-performing product teams—they define and refine them. In this reflective review of an All Things Product episode with Teresa Torres and Petra Wille,…
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PendomoniumX London: An Operating Model for AI Products
A practical operating model for turning AI pilots into trusted product workflows that customers discover, adopt, repeat, and teams can govern.
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AI Won’t Replace Engineers—Engineers Using AI Will: A Practical Playbook for Your Next Move
AI is automating tasks, not eliminating software engineers. The real opportunity is to shift from rote implementation to systems thinking, product discovery, and responsible AI Strategy.…
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Global Invoicing Nightmares: Hard-Won Product Lessons on EU Tax, Compliance, and Customer Value
Global invoicing looks simple until one regulatory edge case blocks the very moment your customer tries to pay. In this episode, I unpack how EU tax…
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