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Governed GenAI Delivery: A Practical Operating Model
A practical operating model for shipping GenAI with explicit risk ownership, evaluation gates, human review, controlled rollout, and rollback.
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Product Analytics for Retention: A Practical Operating System
Define retention correctly, trust the instrumentation, find where value breaks, and turn weekly cohort reviews into focused product decisions.
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From AI Pilot to Platform: An Enterprise Delivery System
A practical operating model for moving enterprise AI from promising demos to measurable, governed products with clear ownership, evals, and economics.
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