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Break the Headcount Ceiling: How AI Agents Create Net-New Pipeline at Scale
Read more: Break the Headcount Ceiling: How AI Agents Create Net-New Pipeline at ScaleSales targets keep rising while headcount stays flat—and for years, that made the math feel impossible. By operationalizing a Customer Agent that we track as its own pipeline source, I’m seeing consistent, net-new opportunity creation that outperforms human-only live chat. The key is dedicated ownership, explicit attribution, and a continuous optimization loop—so the Agent reliably…
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Inside AI Product Management at Amplitude: How Leaders Turn Data into Better Products
Read more: Inside AI Product Management at Amplitude: How Leaders Turn Data into Better ProductsAI product leaders at platforms like Amplitude show how to turn data and experimentation into better products. I share a practical playbook blending Amplitude analytics, behavioral analytics, and A/B testing with continuous discovery. Learn how eval-driven development and LLMs for product managers unlock faster iteration without sacrificing quality. See why a unified analytics platform and…
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Scale Support with Heart: How AI Makes Every Customer Interaction Faster and More Human
Read more: Scale Support with Heart: How AI Makes Every Customer Interaction Faster and More HumanSupport teams don’t have to choose between speed and empathy. By using AI to automate repetitive tasks and route the right context to agents, we unlock faster resolutions and more human conversations. Thoughtful conversation design, agentic AI, and Agent Analytics ensure deflection without frustration and coaching without guesswork. A retrieval-first pipeline, privacy-by-design, and eval-driven development…
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What’s New with Amplitude Agents: Faster Releases, Smarter Insights, and Must‑Try Upgrades
Read more: What’s New with Amplitude Agents: Faster Releases, Smarter Insights, and Must‑Try UpgradesAmplitude Agents has been moving fast, and this update is all about converting those releases into real results. I outline a practical path to value: start with a focused use case, wire up a unified analytics platform, and measure impact with A/B testing and behavioral analytics. You’ll learn how to apply eval-driven development, add sensible…
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Beyond Command and Control: How I Build Trust, Speed, and Autonomy in Product Teams
Read more: Beyond Command and Control: How I Build Trust, Speed, and Autonomy in Product TeamsUncertainty tempts leaders to tighten control, but that speed is often a mirage in complex product environments. I explain why no single leader can hold all the context, and how aligned autonomy outperforms top-down decision-making at scale. You’ll learn how to set direction, define guardrails, and use consultative decision-making to move faster without sacrificing quality.…
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Master Build-to-Learn: The Essential FAQ to Supercharge Product Discovery in the AI Era
Read more: Master Build-to-Learn: The Essential FAQ to Supercharge Product Discovery in the AI EraIn the age of AI, the fastest teams separate build to learn from build to earn. I use discovery to validate problems and value before committing to scale, relying on continuous discovery, empowered product teams, and outcomes vs output OKRs. Lightweight prototypes and gen AI for product prototyping help me de-risk assumptions in days, not…
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AI Agents That Truly Help Product Teams: A Practical Framework for When—and When Not—to Use Them
Read more: AI Agents That Truly Help Product Teams: A Practical Framework for When—and When Not—to Use ThemAI agents can transform product teams when they’re deployed where they truly excel: high-volume, well-specified, low-risk workflows with strong data access and robust measurement. I use a simple VITAL framework—Volume, Instructions, Tolerance, Access, Learning loop—to quickly assess fit. It helps us avoid technology FOMO, reduce operational risk, and focus on measurable outcomes through eval-driven development…
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AI Data Security for Product Teams: Protect Sensitive Product Data Without Slowing Innovation
Read more: AI Data Security for Product Teams: Protect Sensitive Product Data Without Slowing InnovationShipping AI features fast shouldn’t put your data at risk. In this guide, I outline the most common AI data security risks product teams face, the types of product data most exposed, and practical ways to use AI tools responsibly without slowing innovation. You’ll learn how to apply privacy-by-design, strong data governance, and vendor controls…
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AI Experimentation Mastery: How I Test Faster, Tame Variability, and Ship with Confidence
Read more: AI Experimentation Mastery: How I Test Faster, Tame Variability, and Ship with ConfidenceShip AI features faster—with rigor and confidence. In this playbook, I show how to frame crisp hypotheses, map driver trees to outcomes, and size tests with minimum detectable effect (MDE). You’ll see how eval-driven development derisks models before production, how to run A/B testing that tames LLM variability, and how to wire behavioral analytics with…
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Pretotyping vs. Prototyping: How I Validate Ideas Fast and Build Products Customers Love
Read more: Pretotyping vs. Prototyping: How I Validate Ideas Fast and Build Products Customers LoveMost teams overbuild before they know if customers care. I break that cycle by using pretotyping to validate demand in days and prototyping to refine usability once the signal is strong. In this guide, I define both approaches, share decision criteria, and illustrate with examples like painted-door, concierge, and Wizard-of-Oz tests. You’ll get a practical…
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The AI PM One-Pager: Radical prototyping requirements for speed, clarity, and truth
Read more: The AI PM One-Pager: Radical prototyping requirements for speed, clarity, and truthA single one-pager can transform how AI product teams move from idea to insight. By prompting tools directly and defining eval-driven criteria up front, I cut bureaucracy while increasing learning velocity. The format forces clarity on the user problem, success signals, and constraints, so experiments become obvious and fast. Product trios align quickly, continuous discovery…
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Unleashing Inbound Sales with AI: My Playbook for Launching and Scaling Sales Agents Fast
Read more: Unleashing Inbound Sales with AI: My Playbook for Launching and Scaling Sales Agents FastInbound sales shouldn’t wait in queues, and AI finally gives us a way to act on buyer intent in real time. The Sales Agent Blueprint is a two-track playbook that shows you how to launch quickly and then scale thoughtfully. In the Launch it track, you’ll clarify build vs buy decisions, define success with an…
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