Product Management Leadership
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How to Build Self-Service Analytics Teams Actually Trust
A practical operating model for giving product teams faster answers without sacrificing metric consistency, data quality, privacy, or analyst leverage.
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Own Your AI: 4 Essential Roles to Supercharge Support and Prevent Performance Drift by 2026
AI doesn’t fail because models are weak; it fails when no one owns performance. In this third installment of my 2026 customer service planning series, I…
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AI vs. Human Judgment in Customer Interviews: The Hard‑Won Lessons That Changed My Mind
I’ve changed my stance on using AI for customer interview analysis and synthesis after six months of hands-on experiments. AI raises the floor for beginners, but…
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From Output to Outcomes: How I Align Stakeholders Around a True Product Operating Model
Shifting to a true product operating model means moving from “shipping roadmaps of features (output)” to achieving “business results (outcomes).” In this first-person playbook, I share…
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AI Product Owner in 2026: The High-Impact Role Every Team Needs to Win With AI
The AI Product Owner is the keystone role that converts AI strategy into measurable outcomes. I explain how it differs from traditional Product Management, the core…
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How to Build Marketing Analytics That Measures Revenue
Connect campaigns, product activation, CRM stages, retention, and experiments to revenue decisions without mistaking attribution for causality.
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How to Design a Product Community of Practice That Works
A practical operating model for turning a product community of practice into sharper critiques, reusable knowledge, and visible decision changes.
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Dormant User Win-Back Strategy: A Practical Playbook
A practical framework for segmenting dormant users, rebuilding their path to value, orchestrating outreach, and measuring durable reactivation.
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Mastering Data Governance in the AI Era: Move Fast, Reduce Risk, and Unlock Trusted Insights
AI is changing the rules of data governance, and the winners will combine speed with trust. In this piece, I share a practical blueprint for building…
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How I Use ChatGPT to Supercharge Product Management: Workflows, Prompts, and PM Playbooks
ChatGPT has become a practical force multiplier in my product workflows, from discovery and strategy to delivery and growth. I use it to synthesize interviews, clarify…
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High-Quality Data, High-Velocity AI: My Product Playbook for Governance, Trust, and Scale
High-quality data is the fastest path to real AI impact. I outline how data contracts, privacy-by-design, and a unified analytics platform create the foundation for trustworthy,…
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How to Scale Enterprise Sales Without Breaking Product Strategy
A practical operating system for diagnosing enterprise readiness, protecting the ICP, building sales capacity, and making growth repeatable.
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UX Product Management Career Playbook: Build Proof, Not Polish
A practical career playbook for connecting customer insight, UX decisions, product strategy, experiments, and measurable outcomes.
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AI-First Customer Support for Sustainable Ecommerce Growth
A practical operating model for choosing AI support workflows, controlling ecommerce actions, measuring real resolution, and scaling without losing trust.
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From KPIs to Comebacks: How I Lead Through Setbacks with Curiosity, Care, and Discovery
Setbacks don’t disqualify high-performing product teams—they define and refine them. In this reflective review of an All Things Product episode with Teresa Torres and Petra Wille,…
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PendomoniumX London: An Operating Model for AI Products
A practical operating model for turning AI pilots into trusted product workflows that customers discover, adopt, repeat, and teams can govern.
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Evidence-Based Product Marketing: From Claims to Behavior
A practical operating system for connecting product marketing claims to measurable customer behavior, from positioning through experiments and decisions.
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Inside-Out vs Outside-In: How I Balance Both to Build Products Users Love—and CFOs Trust
Balancing inside-out and outside-in thinking is how I ship products users love and the business can trust. I set a clear product thesis, then validate it…
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AI Won’t Replace Engineers—Engineers Using AI Will: A Practical Playbook for Your Next Move
AI is automating tasks, not eliminating software engineers. The real opportunity is to shift from rote implementation to systems thinking, product discovery, and responsible AI Strategy.…
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Global Invoicing Nightmares: Hard-Won Product Lessons on EU Tax, Compliance, and Customer Value
Global invoicing looks simple until one regulatory edge case blocks the very moment your customer tries to pay. In this episode, I unpack how EU tax…
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