March 2026
- AI Strategy (315)
- Generative AI (106)
- IT Leadership (33)
- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
- Uncategorized (32)
-
How We Automated 81% of Customer Support with AI—While Uplifting CX, Speed, and ROI
Automating 81% of support with AI didn’t happen by accident—it required an AI-first strategy, tight knowledge management, and rigorous conversation design. By deploying Fin across our…
-
From Resolutions to Outcomes: How We Price AI Agents Fairly and Amplify Customer Value
AI pricing should align with real, measurable value. Resolutions were a great starting point, but as Fin now handles complex, multi-step, and human-in-the-loop workflows, success is…
-
Inside Zipline’s Wild Pivot: My Take on Hiring Heat-Seekers and Scaling to 5,000 Hospitals
Zipline’s arc—from near-dead robotics to drone blood delivery in Rwanda—offers a standout playbook for product leaders. I break down why hiring “heat-seeking missiles for pain” beats…
-
AI-Native Product Development with Amplitude: A Practical Loop
Build an AI-native product loop that turns Amplitude behavior data into focused hypotheses, safer experiments, and evidence-backed roadmap decisions.
-
Amplitude Mobile Engagement: A Practical Activation Playbook
A practical system for using Amplitude guides, surveys, behavioral analytics, and controlled experiments to improve mobile activation and retention.
-
How Customer Success Builds a Repeatable NRR Expansion Engine
A practical operating model for turning onboarding, adoption, risk signals, and product usage into durable retention and well-timed expansion.
-
How I Used Claude Code to Run a Full Content Audit in Hours—and Uncovered Big SEO Wins
I put Claude Code to work on a full SEO content audit and was surprised by how quickly it produced credible, data-backed insights. By loading my…
-
February Fin Breakthroughs: Master complex workflows, natural voice, 2-minute Shopify, smarter ops
This February, we removed four major constraints holding AI agents back: complexity in automation, voice quality under pressure, Shopify setup friction, and helpdesk overhead. Procedures and…
-
Kill Your Darlings: Why I Sunset ‘Successful’ Products to Fuel Real Portfolio Growth
Letting go of “profitable but flatlining” products is one of the hardest calls we make as product leaders, yet it’s often the move that unlocks real…
-
Ship MVPs in Days, Not Months: My Proven Prompt Prototyping Playbook for Product Teams
Most MVPs fail because teams validate too slowly and ship on assumptions. I use a prototyping prompts playbook to turn ideas into briefs, flows, and test…
-
Behavioral Analytics That Crush Fraud: Spot Anomalies, Prioritize Risk, Act with Confidence
Fraud teams don’t need more alerts—they need clarity, speed, and confidence. Behavioral analytics delivers that by surfacing true anomalies, prioritizing risk by impact, and enabling fast,…
-
How to Scale AI Across the Customer Experience Without Silos
A practical model for extending AI beyond support with shared context, clear ownership, journey-level metrics, and controlled rollout gates.
-
Prevent Strategy Drift: AI that flags ‘merge conflicts’ in product plans before a quarter derails
What if you could spot strategy misalignment the moment it starts—before it torpedoes a quarter? I break down how “GitHub for product management” can surface merge…
-
Real-Time Answers in Slack and Teams: How Amplitude’s Global Agent Elevates Product Decisions
Bringing Amplitude Global Agent into Slack and Microsoft Teams lets my teams ask questions in-channel and get source-backed analytics, charts, and recommended actions like A/B tests—no…
-
Stop Selling Your Roadmap: Win Stakeholder Trust by Showing Your Work, Not Conclusions
Racing to ship AI features is easy; shipping the right ones isn’t. In this playbook, I share how I win stakeholder trust by showing my work—walking…
-
From Chaos to Clarity: My Proven Playbook to Scale an Analytics Taxonomy That Sticks
Too many teams drown in scattered events and conflicting metrics. I share the playbook I use to scale an analytics taxonomy that actually lasts: start with…
-
Lost in the Woods: 5 Survival Patterns Every Product Leader Must Master Now
Feeling “lost in the woods” with your product strategy is more common than most leaders admit. I break down five survival patterns—freeze, chase shortcuts, follow the…
-
March CDH Book Club: Master Experience Mapping to Align Teams and Accelerate Discovery
Join me for March’s CDH Book Club as we dive into Chapter 4: Visualizing What You Already Know. We’ll practice experience mapping to unlock team alignment,…
-
Battle-Tested AI Agent Orchestration Patterns for Reliable, Observable, Product-Ready Systems
Reliable agentic AI isn’t luck—it’s architecture, instrumentation, and disciplined release practices. In this guide, I share the orchestration patterns my teams use to deliver dependable, observable…
Weekly digest
One email a week on AI products, enablement and hiring. No fluff.
Browse topics
- AI Strategy (315)
- Generative AI (106)
- IT Leadership (33)
- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
- Uncategorized (32)
Work with me
45-minute consultation on AI product strategy, GTM and PM hiring — no charge.