CRM integration
- AI Strategy (315)
- Generative AI (106)
- IT Leadership (33)
- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
- Uncategorized (32)
-
Salesforce to Acquire Fin for ~$3.6B: Powerful AI Synergy, Product Strategy Takeaways
Salesforce will acquire Fin for ~$3.6B, with the deal expected to close in the fourth quarter of Salesforce’s fiscal year 2027. The announcement caps a bold…
-
Why We Made Fin the Most Open Agent: Instant HubSpot & Freshdesk Support With 76% Resolutions
Fin now runs as a Service Agent on top of HubSpot and Freshworks, so you can deploy world-class automation without leaving your helpdesk. Setup takes less…
-
Speed-to-Lead Is Dead: How AI Agents End the Wait and Rebuild a High-Velocity Sales Org
Prospects shouldn’t wait after they click “contact sales.” AI Agents engage buyers instantly at the peak of intent, collapsing qualification, discovery, and even an initial demo…
-
Unlocking AI Agents: The Real Barrier Is Readiness—Not Capability—Here’s How to Scale
The biggest barrier to scaling AI Agents isn’t model capability—it’s organizational readiness. I break readiness into five types (content, scope, procedural, data, execution) and show why…
-
Outcome-Based Pricing That Delivers: Pay $10 Only for Qualified Leads with Fin for Sales
Pay only when Fin delivers value: $10 per qualified lead that your team defines. This outcome-based pricing aligns cost with real sales pipeline, not activity, conversations,…
-
How to Run Customer-Facing AI Agents Across Sales and Support
A practical operating model for assigning, measuring, governing, and improving AI agents that serve buyers and support customers without losing trust.
-
Unleashing Inbound Sales with AI: My Playbook for Launching and Scaling Sales Agents Fast
Inbound sales shouldn’t wait in queues, and AI finally gives us a way to act on buyer intent in real time. The Sales Agent Blueprint is…
-
How to Design an AI Customer Agent for Sales Qualification
A practical framework for qualifying inbound buyers, routing them accurately, preserving context, and measuring the pipeline an AI agent actually adds.
-
How to Scale AI Across the Customer Experience Without Silos
A practical model for extending AI beyond support with shared context, clear ownership, journey-level metrics, and controlled rollout gates.
-
How to Build an AI-Native Go-to-Market Operating System
A practical blueprint for redesigning revenue workflows around AI agents, human handoffs, rigorous evals, shared CRM state, and clear ownership.
-
Stop Losing Customers: Predict Churn with Digital Analytics and Act Before It’s Too Late
Churn is predictable when we treat it as a forecasting problem and wire analytics into daily operations. I map leading indicators like activation, time-to-value, and feature…
-
Build vs. Buy in an AI-First World: My Framework to De-Risk Decisions and Own Your Data
Build vs. buy shows up in every product organization, and AI is changing the calculus without eliminating the tradeoffs. In this first-person framework, I walk through…
-
How to Turn Pendo Adoption Signals Into Revenue Growth
A practical operating model for connecting Pendo guides and usage signals to activation, retention, expansion, and measurable revenue outcomes.
-
Activation to Win-Back: A Practical Retention System
Build a lifecycle operating system that defines activation, repairs retention leaks, and wins dormant users back by restoring meaningful product value.
-
How to Turn Unified Product Analytics Into a Growth System
Build a trusted path from product behavior to business outcomes, then use shared metrics, experiments, and governance to make better growth decisions.
-
Own Your AI: 4 Essential Roles to Supercharge Support and Prevent Performance Drift by 2026
AI doesn’t fail because models are weak; it fails when no one owns performance. In this third installment of my 2026 customer service planning series, I…
-
How to Build Marketing Analytics That Measures Revenue
Connect campaigns, product activation, CRM stages, retention, and experiments to revenue decisions without mistaking attribution for causality.
-
The Product Playbook: Measuring Agent Performance with Pendo and Agent Analytics to Drive ROI
Measuring agent performance isn’t just about faster responses—it’s about creating a continuous feedback loop between product and support. By pairing Pendo’s product analytics with Agent Analytics,…
-
Build a Pendo Lifecycle Engine for Retention and Revenue
A practical operating model for using Pendo signals, in-app guidance, CRM workflows, and experiments to improve activation, retention, and expansion.
Weekly digest
One email a week on AI products, enablement and hiring. No fluff.
Browse topics
- AI Strategy (315)
- Generative AI (106)
- IT Leadership (33)
- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
- Uncategorized (32)
Work with me
45-minute consultation on AI product strategy, GTM and PM hiring — no charge.