Product Management Leadership
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Build vs. Buy in an AI-First World: My Framework to De-Risk Decisions and Own Your Data
Build vs. buy shows up in every product organization, and AI is changing the calculus without eliminating the tradeoffs. In this first-person framework, I walk through…
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The Safety of Speed: 180 Deploys a Day, 12‑Minute Releases, 99.8%+ Availability
Speed and safety are not opposites—they reinforce each other when you ship in small, frequent batches. By automating our pipeline end-to-end, we move from merge to…
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The Customer Feedback Playbook: AI-Powered Tactics I Use to Make Better Product Decisions
Customer feedback is my most reliable compass for strategy and execution. In this playbook, I show how to combine analytics, structured interviews, and AI to turn…
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From Product Strategy to Adoption: The Solutions Engineering Loop
A practical operating model for turning field evidence into sharper roadmap decisions, measurable activation, and sustained customer adoption after launch.
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Why Codeless Product Analytics Wins: Faster Insights, Fewer Bottlenecks, Bigger PLG Results
Codeless analytics removes instrumentation bottlenecks, so product teams answer questions in hours—not weeks. I explain what codeless analytics is, why (and how) Pendo supports it, and…
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Building Physician‑Grade AI When Trust Is Everything: Inside Healio’s Proven Playbook
Physicians won’t trust AI until it proves itself. Here’s how Healio built a physician-grade assistant with RAG and hybrid search across trusted sources like PubMed, designed…
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Inside Product at Heart 2026: Bold Single-Track Vision, AI Everywhere, Deeper Connections
Product at Heart 2026 is making a bold shift to a single-track format—prioritizing tighter curation, shared context, and deeper learning. Petra Wille and Teresa Torres outline…
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I Built a ‘Pendo Wrapped’ in 10 Minutes with Pendo MCP to Boost Adoption and Delight Users
I used Pendo MCP to build a lightweight, narrative-style “Pendo Wrapped” in under 10 minutes, turning existing analytics into a compelling in‑app experience. By focusing on…
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New Year, New Product Habits: AI Workflows, Coaching Culture, and Community in 2026
I’m starting 2026 with a practical reset of how I lead continuous discovery, integrate AI workflows, and scale coaching inside product teams. In this reflection, I…
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11 Product Management Shifts Redefining 2026: Actionable Signals from Top Leaders
2026 will reward product teams that turn signals into action. In this first-person analysis, I highlight eleven shifts—from outcomes-first OKRs and continuous discovery to agentic AI…
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Turn Every Support Ticket into Product Truth: My Playbook for Data-Driven CX Wins
Support tickets are the fastest path to product truth when you turn frontline conversations into structured, reliable data. I connect support tools to a unified analytics…
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PMs and Developers Need Different AI Metrics—Here’s How That Builds Faster, Better Products
PMs and developers measure different layers of AI systems—and that’s a feature, not a bug. Developers focus on eval-driven development, latency, and reliability, while PMs focus…
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7 Proven Steps to Win Stakeholder Buy-In with Clarity, Data, and Lasting Trust
Buy-in is earned through a designed journey—not a single meeting. This first-person, 7-step playbook shows how to align on outcomes vs output OKRs, map stakeholders and…
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4 Proven Ways to Keep Employees Informed and Engaged—from Onboarding to Lasting Adoption
Employee engagement improves when we treat internal tools like products with activation moments, in-app guides, and continuous discovery. I personalize onboarding with product tours, measure time-to-first-value,…
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Unlock Travel & Hospitality Growth: Product Benchmarks and Metrics Top Teams Rely On
Benchmarks transform intuition into a clear product strategy for travel and hospitality. In this narrative, I share the key product metrics I rely on—activation, search-to-book conversion,…
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How to Build a Continuous Discovery Habit That Survives Delivery
A practical operating system for making weekly customer contact, trio ownership, and evidence-based product decisions survive delivery pressure.
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A Practical Framework for AI-Era Build-versus-Buy Decisions
A practical framework for separating strategic AI IP from commodity tooling, comparing true ownership cost, and preserving a safe exit as scale changes.
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AI Customer Service Transformation: An Operating Playbook
A practical playbook for choosing support work to automate, redesigning human roles and handoffs, governing quality, and proving durable business value.
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How to Design, Launch, and Govern an AI Agent Product
A practical playbook for scoping agent work, setting safe autonomy, measuring trusted outcomes, and earning adoption without losing accountability.
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Stop Choosing: Blend Inside-Out and Outside-In Thinking to Accelerate Product-Led Growth
Inside-out and outside-in thinking aren’t tradeoffs—they’re a flywheel for product-led growth. Blend a sharp product strategy with continuous discovery and real usage data to drive adoption…
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