December 2025
- AI Strategy (315)
- Generative AI (106)
- IT Leadership (33)
- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
- Uncategorized (32)
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Context-Driven AI Product Engineering That Survives Production
Learn how to design context contracts, retrieval pipelines, evaluations, and ownership so an AI feature stays grounded and useful in production.
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Analytics-Led Product Growth: A Practical Operating System
A practical operating system for connecting trustworthy product data to activation, retention, experiments, and roadmap decisions that drive durable growth.
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2026 Support Capacity Playbook: Bold AI Automation, Smarter Staffing, Zero‑Surprise SLAs
AI is reshaping support capacity planning, and the old linear volume-to-headcount model no longer holds. I center plans on automation rate (AI Agent involvement rate ×…
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Year-End Reflection for Product Leaders: Values, Themes, and the 100‑Wishes Reset
Year-end reflection is more than a wrap-up—it’s a strategic reset for product leaders. In this narrative, I unpack a values-driven approach that replaces rigid goals with…
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AI in Product Design: My Proven Playbook, Real Use Cases, and the Tools That Win Faster
AI in product design has moved from novelty to necessity, and the fastest-moving teams are weaving it through discovery, prototyping, and validation. I share a practical…
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Inside the Engine Room: How I Drive Scalable Analytics APIs, Reliability, and Performance
I share how I focus on the middleware and compute systems that power analytics at scale so teams can trust their data. I detail how overseeing…
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A Practical Measurement System for B2B Product-Led Growth
Build a B2B PLG scorecard that connects user activation to account retention, expansion signals, and revenue without relying on vanity metrics.
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From Concierge to AI Marketing Engine: Inside Mowie’s Document Hierarchy Playbook
SMBs don’t need a bigger team to market like pros—they need smarter systems. In this first-person breakdown, I unpack how Mowie evolved from a hands-on concierge…
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Automated Insights for Product Teams: Uncover Causal ‘Aha’ Moments in Minutes, Not Weeks
Automated insights change the analytics game by surfacing causal patterns and “aha” moments in minutes, not weeks. Instead of manual, exhaustive searches, I get ranked hypotheses…
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Unlock Real-Time Product Insights: Amplitude + OpenAI MCP in ChatGPT, Without BI Bottlenecks
Connecting Amplitude analytics to ChatGPT via OpenAI’s MCP brings product insights directly into the flow of work. I can ask natural-language questions about activation, retention, and…
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Long-Horizon Company Building: How to Operate for Decades
A practical operating system for choosing durable problems, sequencing full-stack bets, learning from unhappy customers, and keeping patience accountable.
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Operationalizing AI: A Practical System for Scalable Growth
A practical operating model for choosing AI use cases, designing controlled workflows, measuring value, governing risk, and scaling what works.
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How to Build a Self-Improving AI Support Operation
A practical operating model for turning AI support failures into owned, tested changes that improve resolution without weakening quality or trust.
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Outcome-Led Product Leadership: A Prioritization System
A practical system for defining measurable outcomes, ranking product bets by evidence, and keeping stakeholder pressure from owning the roadmap.
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A Practical Governance Model for Enterprise AI Support Agents
A practical operating model to control AI support-agent autonomy, meet service obligations, preserve audit evidence, and manage change safely.
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Beyond Accuracy: The Trust-First Evaluation Metrics I Use to Scale High-Impact AI Products
Trust—not accuracy—determines whether AI features earn adoption, retention, and long-term impact. In this piece, I share the layered metrics I use to evaluate model quality and…
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Product Analytics for Everyone: Master Funnels, Retention, and Conversion to Drive Growth
Product analytics becomes a superpower when it’s owned by the whole team, not just analysts. In this piece, I break down how funnels, retention, and conversion…
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Outcome-Driven Go-to-Market: From Launch Plan to Growth Loop
A practical operating system for tying positioning, product behavior, cross-functional decisions, and enterprise proof to measurable growth.
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From No-Code Hack to 10,000 Weekly Calls: Inside Perk’s Voice AI That Actually Works
A small Perk team turned a Make.com hackathon into a voice AI agent that makes 10,000+ weekly hotel verification calls—reducing failed virtual card payments and traveler…
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How Startups Earn Visibility in ChatGPT and Perplexity
A practical system for turning buyer questions, structured pages, independent proof, and repeatable evaluations into startup visibility in AI search.
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Browse topics
- AI Strategy (315)
- Generative AI (106)
- IT Leadership (33)
- Leadership (76)
- Product Management (344)
- Product Management Leadership (306)
- Uncategorized (32)
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