Category: Uncategorized

My playbook: Intuition vs data, big swings, and product-led growth lessons from Slack

I get asked constantly how I decide when to trust my gut, when to lean on data, and when to take a big swing versus iterate. As a product leader, my answer has been shaped by hard-won lessons building B2B SaaS, product-led funnels, and enterprise features. Recently, I revisited Slack’s approach to decision-making, product reviews, and balancing product-led vs sales-led growth—and distilled a set of practices I use with my teams today.
Noah Desai Weiss is the Chief Product Officer of Slack, and has an accomplished track record inside and outside of the company. He started Slack’s Search, Learning, and Intelligence division, led the Self-Service (SMB) Business, and led the Expansion and Virtual HQ product areas (responsible for Huddles, Clips, and more). Before joining Slack, Noah was the SVP of Product Management at Foursquare (raised over $390m), and was a Product Manager at Google.
The throughline for me starts with a simple truth: not all decisions should be data-driven. Early in a product’s life—or when exploring a novel experience—data is often either unavailable or misleading. That’s where intuition, taste, and judgment come in. I treat intuition as a hypothesis generator and momentum maker, then instrument quickly to validate direction. This blend of “When to use intuition vs data to drive decisions” has saved me from overfitting to small datasets and from analysis paralysis when speed was the real advantage.
I’ve learned that “Taste and judgment are learnable.” You can coach it. Review artifacts together. Run side-by-side comparisons of design explorations. Write down what “good” looks like and why. My teams keep a living gallery of exemplary UX patterns and empty-state copy that exemplifies our bar. Over time, this scales the craft of intuition across a larger org—just as “How Slack scales intuition across their product org” suggests.
Of course, there are “Challenges of intuition-led product building.” The biggest are founder or leader overreach and survivorship bias. I mitigate this with timeboxed discovery: we commit to a clear decision date, capture our priors in writing, and express our confidence as a range rather than a point estimate. This sets up a healthy dynamic for “Managing pace vs accuracy in decision-making.” We move fast when reversibility is high, we move slower when the blast radius is large.
Matching people to the work matters too. Some product problems are inherently ambiguous and benefit from researchers, designers, and PMs who derive energy from the unknown. Others are best led by optimization-oriented builders who light up when the metric moves. I’m explicit about “Matching people to data vs intuition-driven work,” and I rotate folks so they can build both muscles.
In remote and hybrid environments, I’ve found the most underrated traits are proactive context-sharing, crisp written communication, and the ability to create signal in Slack and docs. “Underrated qualities for remote workers” aren’t just stylistic preferences—they are execution speed ups. I look for people who make everyone around them smarter asynchronously.
On product process, I’m inspired by “How Slack runs product reviews.” My rubric: one problem statement, a tight narrative memo, the bet framing (assumptions, risks, kill criteria), and outcomes tied to “outcomes vs output OKRs.” We align on the decision owner, consent vs consensus, and the next irreversible checkpoint. This keeps reviews from becoming theater and pushes decisions to the right altitude.
Culture shows up in small moments. “The importance of a team’s ‘vibe’” is tangible: Do we demo early? Do we celebrate learned negatives as much as wins? Do engineers, designers, and PMs feel joint ownership of the experience, not just their function’s slice? When the vibe is right, latency from idea to insight collapses—and that compounding is everything in product discovery.
Portfolio balance matters. I aim for a mix that lets us keep shipping customer-visible improvements while reserving room for breakthroughs. “Balancing “big swings” with incremental improvements” requires explicit ring-fencing: 70/20/10 works well for many orgs. Big swings get stage gates and PR/FAQ-like artifacts; incremental bets get weekly ship cadence and tight measurement. When we miss, we run pre-mortems and decision journals, reinforcing “Rituals for good decision-making.”
Go-to-market is where strategy meets friction. My guidance on “Advice on product-led vs sales-led growth” is to design the handshake up front. Let product-led growth do the land—self-serve activation, collaborative aha, bottoms-up virality—and let sales-led growth do the expand—security, compliance, procurement, multi-workspace governance. Instrument the handoffs, define eligibility heuristics, and ensure pricing doesn’t punish adoption. This is also where “Which products should focus on end-users versus executives” gets real; optimize early journeys for end-user success while giving executives the portfolio-level control and analytics they require.
I’m continually impressed by “What Slack learns from Salesforce.” Enterprise trust, admin controls, and scalable GTM motions can coexist with consumer-grade product craft. That hybrid DNA is powerful. I’ve adopted similar patterns: build for end-user joy, layer enterprise-grade controls, and price to match value realization, not procurement theatrics.
Speaking of pricing, “Pricing lessons from Salesforce and Marc Andreessen” pushed me to keep pricing simple enough for PLG while being flexible enough for enterprise. Seat-based pricing remains intuitive for collaboration products, but usage and “SaaS pricing” add-ons can map value to heavy features without overcrowding your price page. The key is to test willingness to pay early, avoid grandfathering yourself into a corner, and treat packaging changes like product changes—with discovery, rollout plans, and success metrics.
Humility isn’t fluffy—it’s an execution advantage. “Slack’s humility and why it matters” resonates with how I try to lead: ruthlessly honest about what we don’t know, eager to learn from customers quickly, and unafraid to reverse course when the evidence changes. That humility turns into speed because we stop defending past decisions and start iterating toward truth.
When working with a strong product voice at the top, “How to build product with a product-focussed founder” comes down to mutually agreed principles. Capture the founder’s taste in explicit heuristics, define the moments where their judgment should overrule the process, and codify how dissent and disagree-and-commit work in practice. This protects clarity without stifling creativity.
Here are the topics I unpacked and continue to apply across teams: “When to use intuition vs data to drive decisions,” “The most underrated traits in a remote work environment,” “How Slack runs product reviews,” “The importance of a team’s ‘vibe’,” “Managing pace vs accuracy in decision-making,” “Balancing “big swings” with incremental improvements,” and “Advice on product-led vs sales-led growth.” Each one is a lever that compounds when used together.
Curious to learn more about Slack? You can try Slack Pro and get 50% off using this link.
Creative Selection – Inside Apple’s Design Process During the Golden Age of Steve Jobs: https://www.amazon.com/Creative-Selection-Inside-Apples-Process/dp/1250194466
Salesforce acquires Slack: https://slack.com/blog/news/salesforce-completes-acquisition-of-slack
Thinking in Bets – Making Smarter Decisions When You Don’t Have All the Facts: https://www.amazon.com/Thinking-Bets-Making-Smarter-Decisions-ebook/dp/B074DG9LQF

October 21, 2025
Hard-Earned Lessons from Loom: Product Strategy, Alignment at Scale, and Hiring That Wins

I’m always looking for crisp, scalable ways to drive product strategy, organizational alignment, and cross-functional performance that actually ship outcomes. Studying Loom’s operating system—and the career arc behind it—offered a masterclass worth sharing. Anique Drumright is the COO at Loom, a video communication tool for streamlining workflows. Loom has raised over $200M, and was last valued at $1.5B. Anique has a proven track record across product development, executive leadership, and building high-performing organizations. Before joining Loom, Anique was the VP of Product at TripActions, where she scaled the team over 8x globally, and she has also held multiple roles at Uber. In this breakdown, I dig into best-practice product management, how to achieve alignment at scale, the mechanics of cross-functional performance, Anique’s approach to finding top organizational talent, how to hire for roles outside your area of expertise, the most common fail cases with internal and external recruitment, and the specific interview tactics that actually surface the truth. One theme I return to often is the transition from product management to executive leadership. As a PM, I optimize for customer insight, prioritization, and execution velocity. As an exec, I optimize for clarity, systems, and sustained energy across teams. The job shifts from owning a roadmap to owning the conditions under which many roadmaps thrive—organizing for outcomes, setting non-negotiable standards, and removing ambiguity. Storytelling sits at the center of launch excellence. I love how Loom anchors launches in a human narrative: define the painful “before,” demonstrate the transformative “after,” and spotlight one memorable capability that makes the switch inevitable. I pair this with a crisp narrative memo, a demo-first internal review, and a simple, outcome-oriented success metric—so product, marketing, and sales sing the same chorus. Managing cross-functional scope and performance requires ruthless role clarity and shared measures of success. I align on a single definition of the customer problem, agree on leading indicators we can move now, and assign one DRI per decision. When we use outcomes vs output OKRs, we unlock better trade-offs: fewer features shipped, more customer problems solved. Organizational alignment is both essential and fragile. What looks like misalignment is usually mismatched time horizons, unclear ownership, or different definitions of success. The antidote is explicit agreements: who decides, how we decide, and what “good” looks like this quarter. When in doubt, I over-communicate context, not tasks. I’ve seen at scale—Uber is a notable example—that alignment travels fastest through shared rituals, not longer documents. Weekly business reviews, lightweight decision logs, and a common operating cadence create a heartbeat the org can follow. The point isn’t ceremony; it’s repeatable clarity. My go-to alignment rituals are simple. A Monday priorities memo sets the narrative and the week’s must-win outcomes. Midweek, a cross-functional stand-up surfaces risks and unblocks dependencies. Friday, we close the loop with a red-yellow-green on outcomes and a short retro on decisions—not just results—so we compound learning. One-on-ones are performance multipliers when they’re designed well. My winning format: start with energy and focus (what’s giving or draining energy), review outcomes not activity, walk a single thorny decision to closure, and end with explicit asks in both directions. Over time, this builds trust and speed. When and how to help functional leaders matters. I jump in when a decision is high-impact and ambiguous, when speed has stalled, or when the problem crosses multiple functions. Otherwise, I coach on principles and expect leaders to own the path. If I’m often in the weeds, we have a structure or talent gap—not a diligence problem. Hiring outside my domain expertise starts with outcomes, not resumes. I write the first-90-day outcomes, name the decisions the role must own, and recruit with a structured case that mirrors the real job. I bring in a domain advisor to probe depth and run a work-sample test to reduce false positives from polished storytellers. For senior leaders, my favorite interview questions are simple and hard to fake: Tell me about the last time you changed your mind on a critical decision—what evidence moved you? Walk me through your operating cadence—meetings, artifacts, and decisions—in a typical month. Describe your hardest cross-functional miss and the system you changed to prevent a repeat. The specificity of answers reveals the operator from the commentator. I adjust the hiring process when I’m outside my depth: heavier emphasis on work samples, more structured rubrics, a domain expert panel, and reference checks that test for actual outcomes. When the role is pivotal, I’ll run a paid trial project with clear guardrails; reality is the best filter. Common patterns of failed external hires: they manage optics over outcomes, never rewire the system, and don’t create leaders beneath them. Failed internal promotions often show up as scope growing faster than judgment, a reluctance to reset standards with former peers, or success limited to a familiar domain. Avoid over-promotion by decoupling recognition from scope; celebrate excellence without inflating title or span prematurely. To get honest answers in interviews, I normalize candor and ask for receipts. I request artifacts—planning docs, dashboards, postmortems—and I probe for the counterfactual: what would you do differently if you had to do it again? In reference checks, I ask for moments of truth: the hardest feedback you gave them, a decision you disagreed with and how they handled it, and the exact conditions under which you would rehire them tomorrow. Sustaining energy is an executive’s quiet superpower. I watch team energy levels as closely as metrics. What inspires people in a company is progress they can feel, standards that mean something, and leaders who tell the truth. If we keep those three alive, performance follows. A month in the life of a COO (and frankly any executive operator) is a portfolio: setting the narrative and outcomes, running the operating cadence, calibrating talent, and clearing systemic blockers. The best leadership dynamics work because roles are explicit, trust is earned through delivery, and debates resolve into single-threaded ownership—not committee compromises. Resources for further exploration: Loom (https://www.loom.com/), Navan (formerly TripActions): https://navan.com/, Teach for America: https://www.teachforamerica.org/, Uber: https://www.uber.com/. Timestamps I mapped my notes to for quick scanning: [00:03:00] similarities and differences between PM and executive leadership roles; [00:06:53] storytelling in launches; [00:10:01] cross-functional scope and performance; [00:13:41] goal-setting with functional leads; [00:16:59] organizational alignment; [00:20:40] alignment at scale; [00:24:06] alignment rituals; [00:25:23] one-on-one format; [00:27:49] supporting functional leads; [00:29:13] hiring outside your expertise; [00:32:55] interview questions; [00:33:55] adapting the hiring process; [00:36:09] failed external hires; [00:37:40] failed internal hires; [00:39:05] avoiding over-promotion; [00:40:51] inspiration; [00:45:40] getting honest answers; [00:47:12] reference checks; [00:51:29] a month in the life of a COO; [00:52:52] energy levels; [00:54:53] leadership dynamics; [00:57:30] outsized career influences.

October 21, 2025
From Zero to One in B2B Marketing: My Proven SaaS Playbook for Growth, Hiring, and Attribution

Early-stage B2B marketing is where momentum is made or lost. In my product leadership work, I’ve seen that getting from zero to one requires uncommon focus, founder-led GTM discipline, and a tight feedback loop between product, sales, and marketing. In this narrative, I share the playbook I use—and the patterns I took from top operators—to help SaaS teams build credibility fast, compound learnings, and scale repeatable growth.

Alex Kracov is the CEO and Co-Founder at Dock, and the former VP of Marketing at Lattice. Alex joined Lattice as the first marketer and third employee, and he helped to grow the business from seed to 1850+ customers. Prior to Lattice, Alex was a consultant at Blue State Digital — the team that elected President Obama and orchestrated projects at Google. Since leaving Lattice in 2021, Alex co-founded Dock, a B2B platform that has streamlined the customer buying experience for clients like Loom, Origin, and Instabug.

Here’s the agenda I use to guide founders and early marketing leaders: the 2023 SaaS marketing playbook; how to start your early-stage B2B marketing; how to prioritize resources across multiple marketing bets; how to think about attribution; Lattice’s unorthodox million-dollar marketing campaign; how to hire for early marketing roles; what makes a standout marketer; and advice for building your first website.

When I spin up early-stage B2B marketing, I start by defining the shortest path to signal. That means a crisp ICP, problem-first messaging, and one or two channels where our buyers already congregate. At this stage, I bias toward founder-led discovery calls, live product walkthroughs, and tight content that proves outcomes—not features. This creates the raw material for positioning, case studies, and a credible top-of-funnel narrative.

Short-term versus long-term goals must be explicitly balanced. I set near-term pipeline and learning targets (e.g., qualified conversations per week, time-to-insight from experiments) alongside long-term brand assets (evergreen content, customer proof, category POV). The rule of thumb I apply: stabilize one growth motion before layering the next, so we don’t overfit to noise or dilute the message.

Allocating resources across marketing bets is a portfolio problem. I structure it as 70/20/10: 70% on the core motion that’s already working, 20% on adjacent bets with clear hypotheses, and 10% on contrarian experiments that could unlock step-change distribution. Weekly syntheses convert experiment data into decisions—double down, redesign, or retire.

On attribution, I’m pragmatic. Early on, precision is less valuable than directionality. I pair multi-touch analytics with qualitative inputs (self-reported attribution, sales notes, community signals). The question I ask: which narratives and channels consistently show up in won deals? That blend avoids over-crediting the last click and keeps us honest about how trust is actually formed in B2B.

Your first website is a conversion engine and a trust anchor. The first thing people should see on your website is the problem you solve, the outcomes you deliver, and a frictionless way to see the product in action. I recommend a tight hero message, social proof above the fold, a short demo video or interactive experience, and clear CTAs for both buyers who are ready now and those who need to explore.

Brand and positioning mature with evidence. I translate discovery insights into a simple hierarchy: category, problem, unique insight, product proof, outcomes. At Lattice, strong brand clarity met operational excellence; at Dock, product-led collaboration sells the value by making the buying experience itself the demo. In both cases, the lesson stands: great B2B brands tell a truth buyers can quickly verify.

Bold bets can be force multipliers. Lattice’s unorthodox million-dollar marketing campaign underscores a principle I use sparingly but decisively: when the narrative, timing, and distribution are aligned, a high-conviction investment can set the agenda for your category. The bar is high. The insight must be non-obvious, the creative durable, and the measurement plan rigorous.

Hiring for early marketing roles, I optimize for learning velocity, narrative craft, and cross-functional empathy. The ideal first marketer is a full-stack generalist who can research, write, ship, analyze, and partner with sales and product. Experience matters, but potential—ownership, curiosity, systems thinking—often outperforms. I scale the team once one motion is repeatable and there’s a clear backlog of work we can’t tackle without specialization.

Conferences and communities are underrated if used deliberately. I set specific objectives (target accounts, partners, customer content) and treat events as field research and content engines. Every conversation informs messaging; every meeting has a next step; every session becomes a clip, post, or asset. The outcome is pipeline plus reusable proof.

My 2023 SaaS marketing stack emphasizes speed to insight: product analytics to observe behavior; a CRM and marketing automation platform to orchestrate journeys; lightweight data pipelines for attribution; a CMS for shipping content fast; and collaboration tools that put buyers and sellers in the same workspace. What matters most is not the logo set—it’s the operating cadence that converts data into action.

If you’re going from zero to one, keep it simple: validate your ICP, ship a compelling narrative, pick one channel to master, and measure what buyers say and do. Sequence beats scope. Credibility compounds. And the best marketing is a mirror of a product that solves a painful, urgent problem—beautifully.

Timestamps: [00:00:00] Intro [00:02:45] The challenges and opportunities in early-stage B2B marketing [00:05:13] How to think about short-term versus long-term marketing goals [00:07:31] Allocating resources across marketing bets [00:09:13] Signs your marketing is working [00:11:20] The most underutilized marketing strategy [00:13:03] Creating your company’s first website [00:14:22] How Lattice formed its brand messaging and positioning [00:18:22] Dock’s innovative approach to marketing software [00:20:14] The first thing people should see on your website [00:23:10] Lattice’s most successful early-stage marketing tactics [00:28:05] Determining which marketing strategies are still relevant [00:30:25] Lattice’s unorthodox million-dollar marketing campaign [00:33:26] Why Alex had an outsized impact at Lattice [00:37:05] Lessons from his first marketing hires [00:39:41] When to scale your marketing team [00:40:55] Building an effective early-stage marketing team [00:42:30] A tough conversation with the CEO & Co-founder of Lattice [00:44:46] Achieving early-stage marketing alignment [00:46:20] Transitioning from employee to entrepreneur [00:49:19] Getting the most out of conferences [00:50:47] Selecting marketing channels in the early stages [00:52:44] Hiring marketers for experience versus potential [00:56:34] The 2023 SaaS marketing stack [00:58:19] Advice for Zero to One marketing [00:60:46] What successful B2B marketing looks like

Referenced: Dock: https://www.dock.us/ Lattice: https://lattice.com/ Jack Altman: https://www.linkedin.com/in/jackealtman J Zac Stein: https://www.linkedin.com/in/jzacstein

Where to find Alex Kracov: Twitter: https://twitter.com/kracov/ LinkedIn: https://www.linkedin.com/in/alexkracov Website: https://www.kracov.co/

Where to find Brett Berson: Twitter: https://twitter.com/brettberson LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/

October 21, 2025
Supercharge Your Engineering Org: Alignment, AI, and Productivity from Adobe to Etsy

I obsess over building high-velocity engineering organizations that ship meaningful outcomes. When I evaluate what reliably moves the needle—across startups and scaled enterprises—it always comes back to alignment, disciplined management, and a modern view of engineering productivity. Recently, I revisited a set of insights that crystallize these themes and translate them into practical rituals any leader can adopt.

Kellan Elliott-McCrea is a Head of Engineering at Adobe, overseeing Frame.io, a newly acquired video review and collaboration platform. He is known for his experience and expertise as an engineering leader. He was previously a VPE at Dropbox, and CTO at Etsy where he built and led a team of 300 people, from tech and platform reboot through to IPO. Kellan also built and scaled teams at Flickr, and has a coaching and advising practice for companies looking to supercharge their engineering teams.

Here’s what we dig into when we talk about world-class engineering orgs: how software engineering has changed in the last 10-15 years; the future of software engineering, and the impact of AI; the importance of alignment and tactics for achieving it; how to think about and enable engineering productivity; lessons on culture from Adobe, Dropbox, and Flickr; concrete tips for being a better manager; and rituals for building business literacy throughout an org.

Let’s start with a reality I see in my own work: engineering teams are bigger than they were a decade ago, despite dramatically better tools and platforms. The reason isn’t inefficiency—it’s scope. Today’s products carry higher bars for reliability, privacy, security, compliance, and multi-surface experience. The coordination surface area has exploded. That’s why operating models must evolve: clear interfaces between teams, standardized decision-making, and reliable cross-functional rhythms are no longer nice-to-haves—they’re throughput constraints.

Alignment, then, is the ultimate speed multiplier. I’ve learned the hard way that slow teams are rarely under-skilled; they’re misaligned. “Slow teams are misaligned teams.” To counter this, I anchor on a few tactics: articulate a clear strategic narrative (why now, why us, why this), commit to outcomes vs output OKRs, and institutionalize decision logs so debates don’t reset every sprint. When teams know the customer problem, the business bet, and how their work ladders up, the flywheel starts turning.

On engineering productivity, I avoid vanity metrics and favor a portfolio: flow and focus (interruptions, WIP), system signals (lead time, deployment frequency, change fail rate), and outcome alignment (how progress maps to customer value and revenue impact). Tools matter—DX investment in CI/CD, observability, and paved roads—yet the largest gains usually come from simplifying priorities and reducing cross-team coupling. Fewer, better bets will beat “more tickets shipped” every time.

The future of software engineering is inseparable from AI. In my practice, I treat gen ai and gen ai for product prototyping as core accelerators: copilots for code and tests, scaffolding services that convert specs to boilerplate, and retrieval-augmented knowledge that collapses the gap between tribal lore and action. The key is to measure impact at the team level—cycle time, defect escape, and learning velocity—so AI augments engineering judgment rather than creating hidden complexity.

Culture is the compounding edge. Lessons on culture from Adobe, Dropbox, and Flickr converge on a few essentials: invest in psychological safety and clarity of purpose, operationalize blameless learning, and make information radically accessible. “How Complex Systems Fail, by Richard I. Cook, MD” is a touchstone here—complexity punishes organizations that rely on heroics and rewards those that build resilient systems and shared mental models.

For managers, I return to a short, durable list. Schedule real one-on-ones that prioritize coaching over status. Write more than you speak; clarity scales through documents. Run crisp, time-boxed decision forums with pre-reads and owners. Close the loop on feedback—especially in moments of disagreement—by documenting trade-offs and naming the decider. These concrete tips for being a better manager build trust, accelerate decisions, and enable autonomy.

Every high-performing engineering org I’ve led invests in business literacy as a first-class ritual. I recommend monthly “Finance 101” briefings, customer support ride-alongs, and deal reviews to connect engineers to revenue realities. Pair that with tactics and rituals for enabling effective teams—weekly written updates, demo-driven reviews, and pre-mortems—and you get sharper prioritization and far better cross-functional coordination.

Why so few companies successfully go multi-product? Most underinvest in platforms, shared services, and explicit funding models for internal APIs. The remedy: treat platforms as products with clear roadmaps, SLAs, and customer empathy; align incentives so teams don’t fork capabilities in the rush to ship; and adopt technical governance that favors standardization where it compounds and freedom where it differentiates.

For compensation and career architecture, I pressure-test common models by asking: does this design reward the behaviors we say we want? If we value outcomes, impact, and enabling others, the ladders should reflect it. When the incentives match the mission, the org learns faster and scales cleaner.

Referenced:

Adobe: https://www.adobe.com

Dropbox: https://www.dropbox.com/

Flickr: https://www.flickr.com/

Frame: https://www.frame.io/

How Complex Systems Fail, by Richard I. Cook, MD: https://how.complexsystems.fail/

How Etsy Grew their Number of Female Engineers by Almost 500% in One Year https://review.firstround.com/How-Etsy-Grew-their-Number-of-Female-Engineers-by-500-in-One-Year

Where to find Kellan Elliott-McCrea:

Twitter: https://www.twitter.com/kellan

LinkedIn: https://www.linkedin.com/in/kellanem

Website: https://kellanem.com/

Personal blog: https://laughingmeme.org/

My bottom line: if you want to supercharge your engineering org, anchor on alignment, measure what matters, and leverage AI to elevate—not replace—engineering judgment. Do that, and you’ll turn coordination costs into compounding advantages that show up in customer value, velocity, and morale.

October 21, 2025
Building Products in a Post-LLM World: Hard-Won Lessons, Skeptic Busters, and Team Playbooks

The ground rules for product development have changed in the post-LLM world. I’m sharing a practical, first-person playbook—lessons I’ve pressure-tested in my own product org—to help you build AI-native products with confidence, cut through hype, and deliver outcomes that compound.

Sprig is an AI-powered user insights platform that has raised over $88m. Today’s discussion features two key individuals in Sprig’s journey so far: Ryan Glasgow, Sprig’s CEO and founder; and Kevin Mandich, Sprig’s Head of Machine Learning. Before Sprig, Ryan was an early PM at GraphScience, Vurb, and Weeby (all of which were acquired), and Kevin was an ML Engineer at Incubit, and a Post-Doctoral Researcher at UC San Diego.

In today’s episode, we discuss: Key lessons from the Sprig founding story; Product development in the pre vs. post-LLM world; How to overcome AI skepticism; How to evaluate new models and how to know when to switch; Why you need an ML engineer; Sprig’s “AI Squad” team structure; How Sprig upskills all team members on AI.

Founding story takeaways I keep returning to: conviction compounds when paired with continuous discovery. Early on, prioritize direct customer signal over elegant architectures. I’ve seen the fastest learning loops come from a tight PM–ML partnership that prototypes quickly, validates with real users, and refactors only after signal stabilizes. The Jobs to Be Done Framework: https://hbr.org/2016/09/know-your-customers-jobs-to-be-done remains my favorite lens to separate what the model can do from what the customer actually needs done.

Pre vs. post-LLM product development requires a mindset shift. Pre-LLM, we wrote deterministic systems and pushed the edge with models like Google’s BERT model: https://en.wikipedia.org/wiki/BERT_(language_model). Post-LLM, we design probabilistic systems, treat prompts like code, and invest in evaluation harnesses from day one. I routinely prototype with Chat GPT: https://chat.openai.com and scaffold experiments with Langchain: https://www.langchain.com/ to compress discovery cycles. The key is shipping guardrails and UX affordances that make non-determinism feel trustworthy.

On AI skepticism, I don’t argue—I demonstrate. I target one painful workflow, build a narrow, high-precision solution, and expose transparent failure modes with a human-in-the-loop escape hatch. This reframes AI from magic to leverage. In customer-facing settings (think customer support ai strategy), we measure deflection and satisfaction together so automation never outpaces user psychology.

Evaluating new models—and knowing when to switch—demands a clear rubric: task quality (ground-truthed), latency at p95, unit economics, privacy/compliance, and operational reliability. I run shadow evaluations before swapping production dependencies, then phase changes behind flags with canaries and backstops. Tools like Auto-GPT: https://github.com/Significant-Gravitas/Auto-GPT are useful for ideation, but I never skip rigorous offline and online evaluation before a cutover.

Why you need an ML engineer: the fastest teams pair a product manager who owns the problem framing with an ML engineer who owns the feasibility frontier. This duo translates ambiguous jobs into measurable tasks, instrumented datasets, and iterative model/UX improvements. In my experience, this partnership reduces time-to-learning more than any single tooling decision.

Sprig’s “AI Squad” team structure mirrors what I’ve seen work: a cross-functional pod with a PM, ML engineer, data engineer/analyst, design, and platform partner. The squad ships thin slices end-to-end, owns their eval suite, and meets weekly to review errors, edge cases, and customer feedback. We track outcomes vs output OKRs to ensure velocity serves impact—not the other way around.

Upskilling the entire team on AI is non-negotiable. I’ve had success with lightweight rituals: weekly demo hours, prompt libraries maintained in Jira: https://www.atlassian.com/software/jira, red-team exercises to uncover failure patterns, and internal brown bags where engineers and PMs teach each other. Small, frequent exposure beats heavyweight training.

For deeper exploration and hands-on experimentation, I reference: Auto-GPT: https://github.com/Significant-Gravitas/Auto-GPT; Chat GPT: https://chat.openai.com; Google’s BERT model: https://en.wikipedia.org/wiki/BERT_(language_model); Jira: https://www.atlassian.com/software/jira; Jobs to Be Done Framework: https://hbr.org/2016/09/know-your-customers-jobs-to-be-done; Langchain: https://www.langchain.com/; Sprig: https://sprig.com/.

Timestamps: (02:50) Intro (04:57) What attracted Kevin to Sprig (05:53) Kevin’s background before Sprig (07:56) How Ryan gained conviction about Kevin (09:55) Key technical challenges and how they solved them (18:46) How to overcome AI skepticism (21:47) The early difficulties of building an ML-enabled product (25:06) Evaluating new models and knowing when to switch (35:09) Using Chat GPT (37:23) Product development in the pre vs. post-LLM world (39:53) The impact of AI hype on Sprig’s product development (45:36) Balancing AI automation with user-psychology (48:47) Do recent LLMs reduce Sprig’s competitive advantage? (51:00) The importance of “selling the vision” to customers (54:40) How Sprig structures teams (57:25) How Sprig upskills all team members on AI (60:25) 3 key tips for companies trying to navigate AI (66:05) Major limitations with LLMs right now (70:27) The future of AI and the future of Sprig

Three guiding principles I use daily: first, reduce surface area—start with one high-value job and earn trust with reliability. Second, treat evaluation as a product—version prompts, log failures, and continuously retrain on your own data distributions. Third, design for collaboration—pair AI with human judgment and transparent controls so users feel empowered, not replaced. Post-LLM success isn’t about chasing models; it’s about building resilient systems, teams, and learning loops.

October 21, 2025
Inside Rewind AI’s Playbook: PMF Breakthroughs, Bold Twitter Fundraise, and the Future of AI

I sat down with Dan Siroker to explore the product, fundraising, and AI strategy lessons behind Rewind AI’s rapid rise — and to reflect on what I would adopt in my own product management practice today. Dan Siroker is the co-founder and CEO at Rewind AI, a personalized AI powered by everything you’ve seen, said, or heard. Dan launched Rewind to an emphatic response on Twitter, and used a public pitch video to fundraise at a $350m valuation. Prior to starting Rewind, Dan co-founded Optimizely, which reached $120m ARR before being acquired by Episerver, a content management company. Dan was also the Director of Analytics for Obama’s first presidential campaign.
What stood out immediately was Rewind’s journey to Product Market Fit and how deliberately the team instrumented learning loops. As a product leader, I pay close attention to how founders reduce ambiguity: narrow the target segment, ship thin slices, measure engagement cohorts, and iterate fast. Rewind’s early focus on utility and trust — not novelty — created the conditions for PMF while the team resisted the temptation to over-scope.
I was especially interested in how Rewind works and how the team managed scope while building a category-creating product. By focusing on personalized recall powered by on-device intelligence and a clear privacy narrative, they avoided the common trap of trying to solve everything for everyone. My own rule of thumb is to enforce brutal prioritization around the highest-intent jobs-to-be-done, then earn the right to expand. That same discipline shows up in Rewind’s cultural mantra for shipping and validating fast.
Lessons from Optimizely echo throughout. Being a second-time founder sharpens pattern recognition — from building high-clarity cultural values to operationalizing product-market fit. I’ve found that codifying operating principles early helps a team move faster with fewer collisions, and Dan’s approach to open feedback and public learning raises the bar for transparency.
On product positioning as a category creator, the team leaned into outcomes over features, which is critical when the mental model is new. Rather than compete in a features arms race, they framed a compelling before-and-after: instant, searchable memory that augments cognition. In my experience, that level of narrative clarity drives founder-led GTM and accelerates word-of-mouth.
We also dug into where to build in AI, and what makes a “wrapper” thin versus thick. My take: thin wrappers add shallow convenience on top of foundation models; thick wrappers integrate proprietary data, workflow depth, distribution advantages, and durable UX moats. Founders should aim for thick wrappers with unique data flywheels, not commodity interfaces easily displaced by platform shifts.
Operationalizing Product Market Fit remains a craft. I routinely use leading indicators like activation rate, day-7/day-30 retention for key actions, and sentiment via structured PMF surveys. Rahul Vohra’s framework for measuring and optimizing Product Market Fit: https://review.firstround.com/how-superhuman-built-an-engine-to-find-product-market-fit is a proven playbook. Pair that with cohort-based instrumentation and tight audience segmentation to reveal the “sharpest edge” of value.
On AI hype, we aligned on a pragmatic view: real value accrues where latency, accuracy, and privacy meet workflow depth. Apple’s Silicon: https://www.macrumors.com/guide/apple-silicon/ and on-device acceleration will keep unlocking new consumer experiences, while ChatGPT: https://chat.openai.com/ has reset expectations for natural interfaces. The cautionary tales of Google Glass: https://en.wikipedia.org/wiki/Google_Glass and Google Wave: https://en.wikipedia.org/wiki/Google_Wave remind me that timing, social acceptability, and use-case clarity matter as much as technical novelty.
Data privacy is now a core buying criterion, not a checkbox. I see a clear trend toward local-first approaches, explicit consent, and user agency — especially for products that touch memory, identity, and personal archives. Framing value through Maslow’s Hierarchy of Needs: https://www.simplypsychology.org/maslow.html helps prioritize trustworthy utility over gimmicks.
Dan’s one-of-a-kind Twitter fundraising strategy was a masterclass in founder-led GTM. By sharing a public pitch and engaging directly with early users and supporters, he compressed feedback cycles and aligned community, product, and capital. For reference, see Dan’s public Twitter fundraise: https://twitter.com/dsiroker/status/1646895452317700097 and Dan’s Rewind demo tweet: https://twitter.com/dsiroker/status/1638799931891920897. The transparency extended to leadership practice as well, with Dan publicly sharing his own 360 performance reviews: https://twitter.com/dsiroker/status/1689763756459675650 — a bold move that builds trust.
I’m watching what’s next for Rewind with interest, particularly around thicker integrations, extensibility, and collaboration patterns. In the next decade, I expect assistive AI to become ambient, multimodal, and context-aware — an ever-present copilot that feels less like a tool and more like an extension of cognition.
Referenced: Apple’s Silicon: https://www.macrumors.com/guide/apple-silicon/
Referenced: ChatGPT: https://chat.openai.com/
Referenced: Dan publicly sharing his own 360 performance reviews: https://twitter.com/dsiroker/status/1689763756459675650
Referenced: Dan’s public Twitter fundraise: https://twitter.com/dsiroker/status/1646895452317700097
Referenced: Dan’s Rewind demo tweet: https://twitter.com/dsiroker/status/1638799931891920897
Referenced: Google Glass: https://en.wikipedia.org/wiki/Google_Glass
Referenced: Google Wave: https://en.wikipedia.org/wiki/Google_Wave
Referenced: Maslow’s Hierarchy of Needs: https://www.simplypsychology.org/maslow.html
Referenced: Optimizely: https://www.optimizely.com/
Referenced: Paul Graham: https://twitter.com/paulg
Referenced: Rahul Vohra’s framework for measuring and optimizing Product Market Fit: https://review.firstround.com/how-superhuman-built-an-engine-to-find-product-market-fit
Referenced: Rewind AI: https://www.rewind.ai/
Referenced: Scribe (which morphed into Rewind): https://www.scribe.ai/about
Where to find Dan Siroker: Twitter: https://twitter.com/dsiroker
Where to find Dan Siroker: LinkedIn: https://www.linkedin.com/in/dsiroker
Where to find Dan Siroker: Personal website: https://siroker.com/
Where to find Dan Siroker: Blog: https://medium.com/@dsiroker
My takeaway for founders and product leaders: obsess over segmentation, instrument for learning, and tell a crisp narrative that earns trust. Thick wrappers, privacy-first design, and founder-led GTM are how you win the next wave of AI.

October 21, 2025
How I Repeatedly Find Product-Market Fit: Shippo-Inspired Playbook for Bold Product Leaders

Every so often, a team of outsiders rewrites the rules of a legacy industry. The shipping ecosystem — dominated by incumbents and labyrinthine carrier rules — is one of those places. Studying the Shippo story sharpened my own playbook for repeatedly finding product-market fit, scaling founder-led GTM, and building enduring product management leadership in complex, regulated markets.

Shippo provides an API and dashboard that makes shipping easy for e-commerce businesses, marketplaces, and platforms. The company has raised $100m+ and was last valued at $1b in 2021. Laura Behrens Wu, the Founder & CEO, graduated from Harvard University and was heavily influenced by a short internship at LendUp, which exposed her to Silicon Valley and startup culture. Those facts matter, but what matters more for product leaders is how a pivot-stricken origin story turned into a repeatable engine for product-market fit.

What stands out first is the value of timing and outsider perspective. When you’re not anchored to industry dogma, you ask naive questions that unlock real pathways. That outsider advantage is powerful in infrastructure spaces: you can reframe a messy carrier matrix into a software abstraction that customers actually love. In practice, this looks like translating carrier complexity (labels, rates, tracking, insurance) into a clean API and intuitive operations dashboard. That reframing is often the “minimum lovable product” that earns your first wave of believers.

How did the early customers show up? Not through magical virality, but through relentless customer discovery and speed. The best teams get to problem–solution clarity by obsessing over real workflows and truncating the time between insight and iteration. Instead of guessing, they shadow customers, instrument onboarding, and resolve “time to value” friction the same day. In shipping, that often meant shaving steps off label creation, surfacing the right carrier at the right moment, and making refunds and error-handling invisible. When the product removes toil, the first customers do your advocacy for you.

I’m often asked when founder-market-fit is necessary. My take: it’s essential when distribution is relationship-based or when the product requires nuanced domain credibility to earn trust. It’s less critical when the problem is universal and the value proposition can be proven in-product with objective outcomes (cost, speed, reliability). In those cases, an outsider with excellent product discovery and operational discipline can win — sometimes faster — because they aren’t burdened by legacy assumptions.

The path to product-market fit rarely ends at PMF-1. The real craft is finding PMF again and again. That means treating each expansion — from SMBs to larger merchants, marketplaces, and platforms — as a new PMF search. The job isn’t to add features; it’s to requalify and re-earn fit in each segment with clear hypotheses, segment-specific metrics, and willingness to sunset what no longer serves the core. This mindset prevents bloat and keeps the roadmap oriented around outcomes, not wishlist output.

To prioritize across core versus new bets, I lean on the 3 Horizons Framework and complement it with the 70/20/10 rule from Google. Concretely, we allocate roughly 70% to hardening the core (reliability, performance, unit economics), 20% to adjacent growth (new segments, deeper integrations), and 10% to long-term bets (platform shifts, new business models). This keeps us honest about trade-offs: core customers fund tomorrow’s innovation, and tomorrow’s innovation creates optionality without starving today’s results.

Talking to users is a skill that compounds. My guidance: avoid building by proxy and focus on the last instance of the problem, not the hypothetical future. Ask, “Tell me about the last time you shipped an order that went wrong — what happened step by step?” Then quantify the cost of pain (time, money, churn risk). Triangulate what users say with what logs show. In shipping, the answers often live in edge-case handling, where reliability becomes the true differentiator over feature count.

On fundraising, the narrative that resonates is grounded and specific: the size of the pain you eliminate, the stability of your cohorts, and proof you can expand ARPA without sprawl. When you’re building infrastructure, reference integrations and ecosystem leverage matter: how you fit alongside Shopify, Stripe, and marketplaces, and how you abstract complexity from carriers like FedEx and UPS. Clarity on the motion — founder-led GTM at the start, instrumented and repeatable over time — creates confidence you can scale responsibly.

Culturally, I optimize for hiring people I can learn from. Early teams benefit from operators who love ambiguity and measure themselves by business outcomes over output. In practice, that means product creators who can run discovery, partner with engineering on pragmatic scoping, and speak directly with customers. It also means building a culture where we celebrate removal of code and process as much as the addition — every deletion that improves reliability or time to value is a strategic win.

One operational ritual I’ve adopted is inspired by Amp It Up by Frank Slootman. I send a concise “Sunday Email” that reiterates the company narrative, the top priorities for the week, what’s on track/off-track, and the few decisions that truly matter. This simple cadence lifts clarity, pushes intensity, and protects focus. It also makes Monday meetings needless replays rather than forums for decision-making — decisions are already made; execution follows.

For those interested in the broader context and influences, I regularly revisit resources that shaped my thinking on communication, leadership, and shipping ecosystems: Amp It Up by Frank Slootman (https://www.amazon.com/Amp-Unlocking-Hypergrowth-Expectations-Intensity/dp/1119836115), Jerry Colonna (https://www.linkedin.com/in/jerry-colonna-reboot/), Josh Koppelman (https://www.linkedin.com/in/jkoppelman/), Khalid Halim (https://review.firstround.com/the-science-of-speaking-is-the-art-of-being-heard), the 70/20/10 rule from Google (https://www.itonics-innovation.com/blog/702010-rule-of-innovation). For ecosystem context: Expedia (https://www.expedia.com/), FedEx (https://www.fedex.com/), UPS (https://www.ups.com/us/en/global.page), Stripe (https://stripe.com/), Shopify (https://www.shopify.com/), LendUp (https://www.lendup.com/), and Shippo (https://goshippo.com/). For SMB context, this overview is useful: SMBs (https://www.fool.com/the-ascent/small-business/articles/smb-business/).

The enduring lesson is simple and hard: outsiders win by translating complexity into leverage, then doing it again for the next segment. If you apply the 3 Horizons Framework, talk to users with rigor, and amplify clarity with a weekly operating cadence, you’ll keep rediscovering product-market fit — not once, but over and over as your market expands.

October 21, 2025
Building Zapier by First Principles: Hard‑Won Growth, Distribution, and Hiring Lessons

I’m drawn to companies that break the mold through first principles and disciplined product management. Zapier is one of the clearest examples of this mindset at scale—and a rich case study for product-market fit, a durable distribution engine, founder-led GTM, smart fundraising, and people management rooted in scrappiness and intellectual honesty.
Wade Foster is the Co-founder & CEO at Zapier, a platform for building workflow automations without a developer. Zapier was started during 2011 in Columbia, Missouri, and by 2021, it was valued at $5b, having only raised $1.3m. Prior to founding Zapier, Wade had just two professional jobs, and had never managed or hired anyone. He worked as a PM on a web app used by 20k students, and as an Email Marketing Manager at Veterans United – a role that had a significant influence on Zapier’s eventual success.
In this analysis, I explore the core decisions and behaviors that shaped Zapier’s trajectory—from counterintuitive early calls to the long game of distribution and product discovery. Along the way, I connect these choices to practical lessons for product management leadership and founder-led execution in SMB-focused SaaS.
The stories and thinking behind Zapier’s most unorthodox decisions
How Wade thinks about product market fit
How Zapier built their powerful distribution engine
The fascinating story of Veterans United, and its impact on Zapier
How Wade thinks about fundraising
Why Wade lives by “don’t hire ‘til it hurts”
Key lessons on people management
Here’s how I frame the journey. First, product-market fit wasn’t pursued as a one-time milestone—it was earned through relentless iteration on real user workflows. Zapier’s no-code promise met SMBs where they worked, stitching together tools without developer help. That focus on everyday jobs-to-be-done created natural pull and allowed the product to compound through integrations and developer evangelism.
Second, distribution wasn’t an afterthought; it was the strategy. By integrating with the tools customers already used, Zapier built a distribution engine through partner ecosystems, search, and long-tail use cases. This is a masterclass in founder-led GTM—pairing product discovery with scalable, integration-led growth rather than chasing flashy enterprise contracts too early.
Third, staying disciplined about the customer segment mattered. While many teams get pulled “upmarket,” Zapier resisted a premature enterprise pivot and doubled down on SMBs—where the combination of clear value, velocity, and breadth of use cases produced durable traction. That decision amplified their reach without diluting the product’s simplicity.
On fundraising, the restraint speaks for itself. With only $1.3m raised through 2021, the team focused on outcomes over vanity metrics and built a real business before scaling headcount. This connects directly to the operating rule of “don’t hire ‘til it hurts”—resource constraints forced clarity, scrappiness, and ownership. As a hiring philosophy, it raises the bar on execution while minimizing the organizational drag that comes with premature scaling.
People management lessons show up in the day-to-day: hiring for bias-to-action, testing for scrappiness, and aligning teams around outcomes vs output. Process followed principle—not the other way around. As a leader, I’ve found that combination of accountability, autonomy, and intellectual honesty is what sustains velocity as complexity grows.
Finally, I appreciate the throughline from Veterans United to Zapier: operational excellence in email marketing and lifecycle thinking carried over into distribution, activation, and retention. The craft of simple, repeatable systems—applied over years—beats silver bullets every time.
Key themes I unpack include: The fascinating story of Veterans United; Lessons from Veterans United; The most important things Zapier got right; How Zapier built their powerful distribution engine; Why Zapier didn’t move to focusing on enterprise; How Wade thinks about product market fit; The role of skill vs luck in Zapier’s success; What was hard about building Zapier; Key lessons on people management; Rule of thumb: “don’t hire ‘til it hurts”; Zapier’s #1 hiring mistake; How to test for scrappiness in the hiring process; Do hiring playbooks transfer between companies?; The 12 year evolution of Zapier’s product; How Zapier makes product decisions; How Zapier thought about competition; How to foster intellectual honesty in yourself and your org; The people who most impacted Wade’s worldviews.
Referenced:
Basecamp: https://basecamp.com/
Bingo Card Creator: https://www.bingocardcreator.com
Bryan Helmig, Co-founder of Zapier: https://www.linkedin.com/in/bryanhelmig
John Wooden quote: https://www.thewoodeneffect.com/be-quick-but-dont-hurry/
Mailchimp: https://mailchimp.com/
Mike Knoop, Co-founder of Zapier: https://www.linkedin.com/in/mikeknoop
Patrick Mckenzie, creator of Bingo Card Creator: https://www.linkedin.com/in/patrickmckenzie/
PayPal: https://www.paypal.com/
Salesforce: https://www.salesforce.com/
SMBs: https://www.techtarget.com/whatis/definition/SMB-small-and-medium-sized-business-or-small-and-midsized-business
Stripe: https://stripe.com/
Thinking in Bets by Annie Duke: https://www.amazon.com.au/Thinking-Bets-Annie-Duke/dp/0735216355
Tony Xu, CEO of DoorDash: https://www.linkedin.com/in/xutony/
Twilio: https://www.twilio.com/
Veterans United Home Loans: https://www.veteransunited.com/
Zapier: https://zapier.com/
If you lead product in a high-velocity SaaS environment—especially in SMBs—there’s a lot to borrow here: design for real jobs-to-be-done, make distribution your strategy, practice restraint in fundraising and hiring, and cultivate a culture that values scrappiness and intellectual honesty. That’s the path to compounding advantage.

October 21, 2025
Intuition, White-Glove Support, and Relentless Execution: Lessons from Looker to Omni

I’m constantly drawn to product stories where intuition, customer obsession, and raw effort compound into durable advantage. This conversation with Colin Zima crystallized that arc—from pioneering high-touch support at scale to balancing gut feel with data to ship what matters. The through-line for me: when you operationalize empathy and pair it with disciplined execution, you create momentum that’s almost impossible to copy. Colin Zima is the co-founder and CEO of Omni, a business intelligence tool that has raised over $26.9m. Prior to starting Omni, Colin was Chief Analytics Officer and VP of Product at Looker, which was acquired by Google for $2.6b. Colin was an early employee at Looker, and stood up its high-touch customer support arm, which turned into a cornerstone competitive advantage for the company. What resonated most with my own practice is how deliberate investment in white-glove customer support can become a product strategy lever—not just a service function. When you’re in a category-creating phase or displacing an entrenched incumbent, those high-touch loops are how you learn the truth fast, reduce onboarding friction, and convert early believers into reference customers. The trick isn’t whether to do it; it’s when, why, and how to sequence it so the economics still make sense as you scale. On scaling high-touch support, I look for three signals before pushing the gas: repeatability in the top 5 user pain patterns, a crisp path to tooling and self-service, and tight product feedback loops that turn today’s premium assistance into tomorrow’s default experience. That’s how white-glove support pays for itself—first as acceleration for adoption, then as inputs that harden the core product. I also emphasize role clarity and career ladders so support becomes a talent engine, not a cul-de-sac, which makes hiring for and hiring from customer support a strategic advantage. Colin’s intuition-based approach to product echoes a belief I hold closely: data is essential for validation and prioritization, but it rarely originates the leap. Intuition frames the bet; data sizes the risk; customers ground the narrative. I’ve seen the merits—speed, conviction, and differentiated UX—and the downsides when intuition goes unchecked—overfitting to edge cases or mistaking novelty for value. The balance is intellectual honesty: writing down the thesis, the counter-thesis, and the disconfirming evidence you’ll accept before you commit resources. I was especially struck by the operational rigor behind hitting goals for 24 quarters in a row. That kind of consistency doesn’t happen by accident; it comes from outcomes over output, sober forecasting, and the cultural discipline to cut or delay work that doesn’t ladder up. I coach teams to make the target visible, tie metrics to customer value, and then prune relentlessly—because the opportunity cost of “almost done” is usually invisible until the quarter slips. The founding story of Omni reminds me that category shifts rarely come from a single breakthrough. They’re the product of dozens of earned insights about where the market is going and what’s still too hard for customers today. I pay close attention to how founders maintain intellectual honesty as the narrative tightens—keeping a clear line between what we know from the field and what we’re assuming, and revisiting that line often. There’s also practical career wisdom here. When choosing which startup to join, I look for founder clarity on the core problem, the early design partners, and the distribution wedge. On founder-market fit, I care less about domain tenure and more about a pattern of shipping, learning, and adjusting fast. And Colin’s unpopular opinion on how to hire good PMs aligns with my experience: bias toward builders who can synthesize customer reality, technology constraints, and go-to-market timing—then communicate clearly and commit. If you’re building in data and analytics, these references are useful context for the ecosystem and buyer expectations: BigQuery: https://cloud.google.com/bigquery, Hotel Tonight: https://www.hoteltonight.com/, Omni: https://omni.co/, Tableau: https://www.tableau.com/. For those who want to go deeper with Colin’s thinking and product journey, you can find him here: Twitter: https://twitter.com/drinkzima?lang=en and LinkedIn: https://www.linkedin.com/in/colinzima/. My takeaway as a product leader: make white-glove customer support a strategic instrument, not a cost center; let intuition set bold direction while data governs scope; and cultivate the operational cadence that makes hitting your goals a habit, not a headline. That combination is how you compound trust with customers and ship products that stand the test of time.

October 20, 2025
Open Source to Revenue: How GitLab Scales Transparency, Community, and Enterprise Growth

I’m endlessly fascinated by how modern platforms turn open source momentum into durable, enterprise-grade businesses. Ashley Kramer is the CMO and CSO at GitLab, a publicly listed DevSecOps platform. She started out in software engineering before becoming a product leader, and eventually, a marketer. Most recently, Ashley was the CPO and CMO at Sisense, a data analytics company last valued at over $1b. That multifaceted path mirrors the intersection I live in daily—where product management leadership, developer evangelism, and go-to-market strategy converge to drive sustainable growth.

What stood out to me most was the precision with which GitLab layered a commercial model on top of open source roots. The nuance matters: the difference between open core and open source isn’t just semantic; it determines packaging, pricing, and how you balance a vibrant community with enterprise-grade requirements. The tensions of being a commercial, open source company are real—especially when you’re serving many different customer segments with distinct needs. From my seat, this is the essence of open source monetization: protect developer trust while building clear value for enterprises that justifies “consumption SaaS pricing,” security, and support.

Transparency plays a starring role. GitLab’s culture shows the power—and the trade-offs—of working in the open. I’ve seen firsthand how openness accelerates alignment, speeds up product discovery, and reinforces outcomes vs output OKRs. But you must be deliberate. Examples, benefits, and downsides of a transparent company culture are on full display in their handbooks and public processes, which I frequently reference for my own teams. Why GitLab is transparent about their marketing and the 2 examples of GitLab’s uniquely transparent culture provide a blueprint for building trust at scale—while the downsides of being a transparent company remind us to design guardrails.

On the marketing front, the role of marketing at GitLab underscores a systems mindset: define the customer problems, align with the product roadmap, and ensure tight collaboration with sales and community. GitLab’s main marketing metrics, combined with a clear model for how marketing collaborates with product, make the strategy both measurable and adaptable. I’ve applied a similar approach by anchoring campaigns in user outcomes, then instrumenting every touch—from content to conversion—to close the loop with product usage and retention.

Structure supports strategy. The thinking behind GitLab’s org structure, in and around marketing, is a reminder that ownership beats approval chains. GitLab’s planning process and GitLab’s meeting structure and cadence reflect a discipline that’s hard to achieve without cultural scaffolding. In my experience, explicit planning rhythms and written decision logs are force multipliers for cross-functional execution and faster product-market fit lessons.

Selling to enterprise as an open core company demands clarity on what’s free, what’s paid, and why. That’s where serving many different customer segments becomes both an art and a science. Developer love and enterprise readiness can coexist when you design the offer thoughtfully—feature gating that respects the open source ethos, security and compliance that satisfy a “CISO,” and pricing models that feel fair. For teams driving developer evangelism, the north star remains unchanged: remove friction, amplify community contributions, and provide a clear, upgrade-worthy path for enterprises.

When it comes to campaigns, I took away a simple, durable lesson from an example of a recent marketing campaign: anchor the narrative in customer pain, tie it to measurable outcomes, and connect the dots—from awareness to activation to expansion—across product and marketing. An example of GitLab’s marketing in practice reinforces that even in highly technical domains like “DevSecOps,” the most effective storytelling is still about clarity and credibility.

I also appreciate how Ashley’s background informs execution. Benefits of having an engineering and product background as CMO include crisper problem definitions, better partnership with product leaders, and the ability to translate complexity into value propositions that resonate with both developers and executives. It’s a competitive advantage I’ve leaned on throughout my own career as we scale platforms and craft founder-led GTM motions into repeatable engines.

For leaders building in the open, a few resources are worth bookmarking—and I keep returning to them when refining strategy, process, and messaging.

DevSecOps: https://about.gitlab.com/topics/devsecops/

GitLab’s open core business model: https://handbook.gitlab.com/handbook/company/stewardship/

GitLab’s open source employee handbook: https://handbook.gitlab.com/handbook/people-group/

GitLab’s open source marketing handbook: https://about.gitlab.com/handbook/marketing/

GitLab’s open source remote handbook: https://handbook.gitlab.com/handbook/company/culture/all-remote/guide/

GitLab legal team’s SAFE framework: https://about.gitlab.com/handbook/legal/safe-framework/

GitLab: https://gitlab.com

E-Group: https://about.gitlab.com/company/team/e-group/

CISO: https://www.cisco.com/c/en/us/products/security/what-is-ciso.html

Sid Sijbrandij, CEO of GitLab: https://www.linkedin.com/in/sijbrandij/

Tableau: https://www.tableau.com/

Pulling it all together, here’s the playbook I see: make the open core boundary unmistakably clear, invest deeply in your developer community, operationalize transparency with documented processes, and build revenue with enterprise-grade features that map to real-world risk and scale. Do that well, and you earn the right to price for value—while staying true to the community that made the product possible.

October 20, 2025
How Radical Simplification Drove Vercel’s Product-Market Fit: Lessons for PMs and Founders

When I study category-defining products, I look for the decisive moment where simplification unlocks scale. Few stories illustrate this better. Guillermo Rauch is the CEO of Vercel, a frontend-as-a-service product that was valued at $2.5b in 2021. That headline number matters, but the underlying playbook matters more: simplify the developer path to value, create a default that feels inevitable, and let adoption compound. Vercel serves customers like Uber, Notion and Zapier, and their React framework – Next.js – is used by over 500,000 developers and designers worldwide. For a product creator, those are the signatures of extreme product-market fit: an obvious customer set, a loveable default framework, and a platform that scales with developer ambition. From a product management leadership lens, this is a masterclass in developer evangelism and founder-led GTM, not just technology. Guillermo started his first company at age 11 in Buenos Aires and moved to San Francisco at age 18. In 2013, he sold his company Cloudup to Automattic (the company behind WordPress), and in 2015 he founded Vercel. I read this arc as a sequence of product discovery moments: start with a sharp user problem, ship the smallest credible solution, and iterate where the usage is loudest. The throughline is obsession with experience—reducing friction until the product’s default path feels like magic. Reflecting on the Cloudup era, I see a blueprint for outcomes vs output OKRs. Shipping features is easy; aligning them to a few hard outcomes is what prepares a company for scale or acquisition. That discipline shows up later in Vercel’s sequencing: tight technical scope, clear constraints, and relentless measurement of time-to-first-value. On origin and early validation, the insight was deceptively simple: give frontend teams a zero-config way to build, preview, and ship. The V1 product wasn’t a kitchen sink—it was a clean, repeatable flow from commit to deploy. The early skeptics (and there are always skeptics) helped refine the edges; real usage pressure-tested the defaults. The paradox of developers is alive here: we demand power without complexity. The genius is delivering depth without exposing every knob on day one—Next.js did exactly that. My advice on finding product-market fit mirrors this path: collapse the distance between intent and impact. Design the onboarding so one successful path feels pre-ordained. Put forward deployed engineers beside the customer, and treat their feedback as your fastest route to truth. Keep founder-led GTM longer than you think; it’s the most direct signal path you’ll ever have. An open source business becomes successful when adoption is the front door and the cloud is the living room. Open source monetization works when you resist taxing the developer and instead charge for the operational guarantees that companies need at scale: performance, security, governance, and global reliability. Next.js as a community engine and Vercel as a managed “frontend-as-a-service” is a textbook pairing. The trend toward a “Front-end Cloud” is structural. As teams modularize on services like AWS and adopt modern stacks with Next.js, React Native, and headless partners such as Contentful or Shopify, the frontend becomes the primary assembly layer. That’s why people now pay so much attention to the front-end: it’s where the brand lives, the iteration cycles are fastest, and the performance budget is now a business KPI. Positioning and category creation here relied on clarity over cleverness. Name the job-to-be-done, anchor on speed and reliability, and make the default workflow visibly better than the DIY alternative. When the default wins, you earn the right to go multi-product. The key is sequencing: expand from core strengths and ship adjacent capabilities that shorten time-to-value across the same journey. On AI, I’m seeing gen ai shift from novelty to necessity. The immediate wins are in gen ai for product prototyping (faster ideation, copy, and component scaffolding) and in developer experience (test generation, refactors, and safe migrations). The long arc over 10–20 years points to engineering where we curate constraints and verify outcomes, while machines propose implementations. That raises the bar for PM rigor: better problem statements, tighter acceptance criteria, and sharper product discovery. My enduring heuristics for building better product experiences are simple. Eliminate decisions the user shouldn’t have to make. Make the fastest path the default path. Optimize for the preview moment because that’s where confidence is built. And measure success by how little the user has to think to achieve a powerful result. If you apply that mindset—plus disciplined developer evangelism and thoughtful open source monetization—you give your product a real shot at extreme product-market fit.

October 20, 2025
Goal-Setting for AI Products: How I Plan, Prioritize, and Confidently Ship in a Nonlinear GenAI World

I build and ship AI products in an environment where the frontier changes weekly, so my planning system has to be adaptive, evidence-driven, and unapologetically outcome-focused. In this piece, I share the frameworks I use to set goals for generative AI, balance research with product execution, and scale responsibly — drawing sharp lessons from one of the most influential applied AI companies operating today.

Consider Runway, an applied AI research company shaping the next era of art, entertainment, and human creativity. Runway has raised $237m and was one of Time Magazine’s “100 most influential companies” in 2023. Runway has been a persistent viral sensation in recent years, and is behind many of the most famous AI demos online.

The earliest stages of an AI company often begin with research breakthroughs, scrappy prototypes, and clever distribution. In practice, that means leveraging containerization (https://aws.amazon.com/what-is/containerization/) and Docker (https://www.docker.com/) to package models reproducibly, showcasing work where practitioners already gather — Hugging Face (https://huggingface.co/), Hugging Face Spaces (https://huggingface.co/spaces), and Hugging Face Model Hub (https://huggingface.co/docs/hub/models-the-hub) — and tapping infrastructure like Replicate (https://replicate.com/) to get demos into people’s hands. Early, magical use cases — like the Green screen tool by Runway (https://runwayml.com/green-screen/) — teach us which problems are both technically feasible and viscerally valuable.

I’ve learned to be cautious about “The limitations of being “customer-driven” when building in AI”. Traditional product discovery assumes needs are legible and solutions are relatively deterministic. In generative AI, user desire often follows model capability, not the other way around. The job is to triangulate: run tight user loops to validate perceived value, instrument objective model quality, and explore novel interaction patterns that customers can’t yet articulate. I treat this as a portfolio of discovery bets — some customer-led, some capability-led, all evaluated against clear outcome thresholds.

Balancing research development with product development requires organizational design that prevents context-switching tax while preserving velocity. I pair research pods with product pods, supported by forward deployed engineers and domain PMs who translate evaluation metrics into user-visible milestones. Safety and content moderation sit on the critical path, not as afterthoughts — think policy definition, classifier tooling, abuse red teaming, and clear escalation playbooks. This balance is how you move from a great demo to a dependable product without losing momentum.

Goal-setting amidst constant change in AI starts with outcomes vs output OKRs. I write OKRs in terms of user impact and model performance thresholds — for example, target ranges for latency, quality scores against a golden dataset, or creator retention — then let teams choose the highest-leverage outputs (data pipelines, fine-tuning, UX improvements) to get there. Why I don’t plan very far ahead: I treat the annual view as a vision and bet map, the quarterly view as a constrained slate of outcomes, and the 6–8 week cycle as the execution heartbeat. AI roadmaps are hypotheses; evaluation harnesses and launch gates are the truth.

Community is a force multiplier. Forming a vocal community and fostering community requires real access and real listening: early release cohorts, office hours, and transparent changelogs. How they picked users for early release matters — diversity of use cases, sophistication of workflows, and willingness to give crisp feedback. Expanding past the first 100 users of Gen-2 demands readiness: evaluation parity across modalities, scalable infra, and safety coverage. Done well, this motion compounds learning while building authentic advocacy.

For founders, my advice echoes the core lessons above. Start with a narrow, high-intent wedge and prove durable value fast; let founder-led GTM compress the feedback loop; instrument everything from day one; and resist the urge to over-plan features before you’ve nailed outcomes. Product-market fit lessons in AI often arrive via small, fast experiments — not grand, long-range plans. Ship thin slices that demonstrate unmistakable value, then iterate toward a system, not a single feature. When in doubt, shorten the loop and improve the evaluation harness.

People often ask: Will AI replace video editors? My view is that AI will replace zero editors who master these tools — and many who don’t. The winners blend taste, storytelling, and generative leverage. The products we build should honor this reality: design for control, iteration, and co-creation, not just automation.

If you’re mapping the progression of tech and use-cases, a few public references are instructive: Runway Gen-1 (https://research.runwayml.com/gen1) and Runway Gen-2 (https://research.runwayml.com/gen2) show how capability unlocks new workflows and demand. Runway’s 30 AI Magic Tools (https://runwayml.com/ai-magic-tools/) illustrates portfolio thinking — a suite of composable powers rather than a monolith.

For builders focused on gen ai for product prototyping through production: keep your demo muscle strong, your evaluation stronger, and your outcomes strongest. Invest in community, treat safety as a feature, and let your OKRs steer what ships — not the other way around.

October 20, 2025